CATHERINE MONZON

• Monitored export shipments closely and proactively updated clients on potential delays or discrepancies.
• Prepared accurate shipping documentation to ensure compliance with local and international regulations and avoid costly penalties or delays.
• Managed a high volume of customer inquiries via email and phone calls daily while maintaining professionalism under pressure.
• Educated customers about export terms, documentation and support policies and procedures.
• Provided excellent customer care by responding to requests and handling shipment issues on a timely manner with tact and sound judgment.
• Established a strong rapport with government agencies, fostering positive relationships that facilitated smooth export transactions.
• Ensured compliance with export trade regulations, diligently monitoring changes in export laws and updating the team and client accordingly.
• Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
• Prepared and assembled documents to facilitate exports.
• Facilitated clear communication between suppliers, customers, and transportation providers, as well as international counterparts or agents , ensuring all parties were well-informed throughout the export process.
• Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
• Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
• Reduced costs for the company by negotiating favorable rates with freight forwarders and carriers.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
• Billed shipments within KPI terms.
• Added insurance coverage to protect interest of client and shipment from loss or damage during transit, when necessary.
• And performed other related tasks that may be assigned from time to time.

• Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
• Corrected billings and issued debit and credit memos for customers to reconcile accounting.
• Initiated and maintained customer master profiles to correct information and offer consistent service.
• Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.

Primarily handles the logistics of a million dollar aerospace account for both import and export, ocean and air shipments combined.

Below is a list of the main duties and specific tasks:

- Handles weekly Air consolidations to the UK

- Handles the customer service and documentation functions of a multi-million dollar aerospace account for both import and export, ocean and air shipments combined.

Below is a list of the main duties and specific tasks:

- Weekly Air Consolidations to the UK

- Weekly Container Consolidations to the UK ( hazardous and non-haz)

- Daily Miscellaneous and Hazardous Shipments for Air and Ocean LCL and FCL

- Air & Ocean Imports

- Customer Contact Duties

- Documentation Processes

- Billing/Costing/Invoicing of files

- Attend Trainings for certifications (TSA & HAZ)

- Maintains an up-to-date knowledge of the freight database (Cargowise)

Specific Duties include: Export : Book shipments for both routed and prepaid shipments, performs pick-up and delivery arrangements, EEI filings through export database/ AES Direct 24-hrs prior to document cut-off date, submission of forwarding instructions to the co-loader/carrier, generates loading manifest for consolidations and single shipments, tracks, updates, and monitors shipments for PPG Aerospace mainly and other regular export accounts by updating the customer and the freight system on a timely fashion, sends pre-alerts to overseas no later than two (2) days after departure for ocean and within the same day of departure for air, file invoicing-costing-posting and inter-phases with both internal and external customers through daily email correspondence and quote inquiries. Import: Inter-phases with overseas offices and agents for shipments coming into the United States, contacts the carrier for arrival information , submits arrival information to the consignee and submits import documents to freight broker for clearance and/or ISF filing, monitors the return of Customs release through the 3461 form and facilitates the pick-up and delivery of goods according to the terms of the shipment. Miscellaneous and Hazardous Shipments for Air and Ocean LCL and FCL

- Air & Ocean Imports

- Customer Contact Duties

- Documentation Processes

- Billing/Costing/Invoicing of files

- Attend Trainings for certifications (TSA & HAZ)

- Maintains an up-to-date knowledge of the freight database (Cargowise)

Specific Duties include: Export : Book shipments for both routed and prepaid shipments, performs pick-up and delivery arrangements, EEI filings through export database/ AES Direct 24-hrs prior to document cut-off date, submission of forwarding instructions to the co-loader/carrier, generates loading manifest for consolidations and single shipments, tracks, updates, and monitors shipments for PPG Aerospace mainly and other regular export accounts by updating the customer and the freight system on a timely fashion, sends pre-alerts to overseas no later than two (2) days after departure for ocean and within the same day of departure for air, file invoicing-costing-posting and inter-phases with both internal and external customers through daily email correspondence and quote inquiries. Import: Inter-phases with overseas offices and agents for shipments coming into the United States, contacts the carrier for arrival information , submits arrival information to the consignee and submits import documents to freight broker for clearance and/or ISF filing, monitors the return of Customs release through the 3461 form and facilitates the pick-up and delivery of goods according to the terms of the shipment.

Below is a list of the main duties and specific tasks:

- Vehicle Shipments to Mongolia

- Daily FCL & LCL shipments to Asia

- Hazardous LCL Shipments to Asia

- Customer Contact Duties

- Documentation Processes

- Billing/Costing/Invoicing of files

- Maintains an up-to-date knowledge of the freight database (Freight Stream)

Specific Duties include: Make bookings, arranges pick-delivery of cargo for both LCL and FCL loads, files AES 48-hrs prior to cut-off date or as soon as export documents are received, submits instructions to carrier on /before cut-off day, generates the bill of lading and sends a copy to the shipper (if necessary), tracks & monitors freight until arrival at destination and informs the shippers in a timely fashion and inter-phases with the destination agent/office for pre-alert of export documents and last but not least, file invoicing, posting and generate invoice. Generates weekly reports for PPG Aerospace mainly and performs other task that may be required from time to time.

Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.

Evaluated and selected reliable carriers, maintaining strong working relationships for optimal service delivery.

• Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
• Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
• Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
• Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Cross-trained and provided backup support for organizational leadership.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

- Sales Support

- Inside Sales Calls

- Export Ocean Shipment Maintenance

- Import Ocean Shipment Maintenance

- Customer Service Tasks

First Phase : Import Processes- Making Bookings, pick-up and delivery arrangements, submission of documents for Customs clearance, cargo monitoring, customer contact duties, Billing/Costing/Invoicing,

Second Phase: Export and Inside Sales Support – Maintains and solicits additional business from existing client base and prospective accounts thru telemarketing, assists the Sales Team on quote requirements and understanding customer contracts, handles the ocean export shipments from booking, pick-up and delivery, documentation processes, AES filing, billing/ costing/ invoicing and performs other related tasks as needed.