Mary Rodriguez
Oceanair Inc.
Renton,WA
19
years of professional experience
Dedicated professional with extensive experience in ocean export coordination, skilled in vendor communication and document management. Recognized for exceptional customer service skills and the ability to maintain strong relationships with carriers, ensuring timely and cost-effective shipment delivery.
Work History
Ocean Export Lead Coordinator
18 Years 10 Months- Coordinated ocean export documentation to ensure compliance with international shipping regulations.
- Managed communication between vendors, freight forwarders, and customs to streamline export processes.
- Developed and maintained strong relationships with carriers to optimize service delivery and cost efficiency.
- Oversaw scheduling of shipments, ensuring timely departures and arrivals based on customer requirements.
- Trained junior staff on export procedures and industry best practices to promote knowledge sharing.
- Championed internal process improvements by regularly reviewing and updating departmental policies, procedures, and guidelines to reflect industry best practices.
- Worked closely with customs agents to ensure accurate and timely filing of all required documentation, minimizing potential delays at port locations.
- Managed complex shipments, ensuring timely delivery and customer satisfaction with attention to detail and proactive communication.
- Maintained accurate records of all shipments using specialized software programs such Cargowise and IES.
- Provided exceptional customer support throughout the entire shipping process by addressing inquiries promptly and effectively resolving any concerns or issues that arose during transit periods.
Education
GED
Skills
Cargowise proficiency
IES Descartes knowledge
IMDG Certified
Knowledge in Federal Maritime Commission Regulations
Document management
Time management
International shipping regulations
Attention to detail
MS Office Suite
Accomplishments
- Supervised team of 3 staff members.
- Helped major account set up reoccurring bookings to multiple destinations to ensure timely arrival of product to meet tight deadlines. Before this they were booking shipments as needed which caused projects to miss major target dates due to carriers not having the capacity required at the time.
- Handled quoting, pricing, processing, and billing of all major accounts managed.
Timeline
Ocean Export Lead Coordinator
Oceanair Inc.
07.2007 - 05.2026Read More
National Education Center Bryman
GED
Read More