Logistics Operations and Revenue Manager
Open To Work
Luisa Calle
Maersk Logistics
Cumming,GA
26
years of professional experience
Dynamic Airfreight Operations and Revenue Manager with over 20 years of experience in the logistics industry, recognized for a detail-oriented and results-driven approach. Expertise includes airfreight logistics, revenue management, and the oversight of special accounts, ensuring reporting accuracy and operational efficiency. Proven track record of leading successful relocation transitions and centralizing operations while restructuring air freight departments, consistently improving billing accuracy and timelines for customers and vendors. Committed to mentoring and developing future leaders, fostering a culture of self-learning, and adept at navigating organizational changes within the freight forwarding and logistics sectors.
Work History
Revenue Manager - Southeast: BMW & BSH Atlanta
6 Years 2 Months- Streamlined financial operations to uphold compliance standards while facilitating efficient invoice creation and revenue actualization.
- Analyzed operational workflows to enhance financial practices and methodologies, addressing challenges and prioritizing solutions.
- Evaluated and maintained key financial performance indicators to ensure organizational fiscal health.
- Streamlined billing procedures to enhance efficiency and ensure on-time invoicing.
- Delivered comprehensive audit reports that enhanced operational transparency. Drove improvements in report accuracy through meticulous analysis. Produced actionable insights from audits, fostering better decision-making.
- Oversaw resolution processes for customer and vendor disputes to maintain positive relationships. Managed stakeholder interactions to address conflicts effectively. Led initiatives to streamline dispute resolution protocols.
- Achieved timely processing of invoices and credit notes, enhancing financial transparency. Improved transaction accuracy through comprehensive management of credit note records. Strengthened customer and vendor relations by developing clear expectations and a mutual understanding of terms and agreements.
- Oversaw the validation of revenue and cost data inputs for every shipment. Directed profit share analysis and monitored gross profit metrics for each file.
- Achieved faster closing periods by optimizing soft close strategies across teams. Delivered consistent financial results through effective management of hard close activities.
- Conducted thorough file reconciliation as part of month-end controls, facilitating accurate financial reporting and compliance.
- Achieved comprehensive audits for RICC reports, enhancing transparency and accountability. Delivered actionable insights from audit findings, driving process improvements. Produced timely audit documentation to support decision-making and regulatory compliance.
- Coordinated financial task support and request fulfillment for BCO to ensure timely and accurate financial operations.
- Developed and implemented individualized operating procedures (IOPs) and standard operating procedures (SOPs) for each customer.
- Coordinated communication between collections team and customers to ensure timely updates on financial requests and effective dispute management.
- Assisted in developing extensions for SAP and NFTP systems. Supported the creation of code related to credit terms.
- Monitored EDI invoice submissions and supported billing code mapping for each customer. Assisted in identifying and resolving EDI interface errors in collaboration with control tower and IT.
- Supported seamless customer onboarding and implementation initiatives to ensure successful integration.
- Provided comprehensive support in training and account needs for DFC/Manila team, ensuring alignment with performance objectives.
- Generated detailed reports, providing management with clear visibility into operational metrics.
- Conducted comprehensive training sessions for new hires and ongoing team members to ensure alignment with organizational goals and standards.
EAST COAST AIR FREIGHT OPERATIONS MANAGER
3 Years 7 Months- Achieved successful relocation from Miami to Atlanta, facilitating the centralization and restructuring of East Coast air operations for import and export. Established Damco's new air freight division in Atlanta, GA, significantly expanding service offerings. Enabled uninterrupted air export support for the West Coast team during the transition period, maintaining operational efficiency.
- Managed daily activities and strategic initiatives within air export and air import departments.
- Oversaw KPI performance to ensure effective management of key accounts in alignment with customer requirements and contractual obligations.
- Facilitated seamless onboarding transition of new accounts from sales to operations.
- Managed customer requirement fulfillment by liaising with both origin and destination offices.
- Conducted cross-training coaching sessions to promote skill diversification among team members, supporting individual growth and company objectives.
- Oversaw file productivity to ensure accurate end-of-month closing and reconciliation of CM1 and quality KPI reports.
- Assisted in the development of quotes for projects and government services, including ad hoc requests, to streamline proposal submissions.
- Collaborated with commercial team to streamline RFQ and tender processes, enhancing efficiency.
- Assisted with strategic account reviews to address financial discrepancies. Supported rate reviews and resolved billing disputes effectively. Facilitated the processing of credit notes and cash payments.
- Ensured adherence to government and company requirements by coordinating with compliance team on certified vendor selection for air operations.
TEAM LEAD MIA / AIRFREIGHT SPECIALIST
1 Year 2 Months- Promoted into role of supervising Air Export/ Import/ Gateway Departments
- Responsible and accountable for carrier relations and customer retentions. Maximizing team productivity (Huddle Management Plan) enforcement of KPI performance and achievement. Tracking and tracing of cargo, licensed shipments and resolution of issue log. Prioritizing and supervising daily performance while managing over time expenditures.
Airfreight Specialist/ ECOPETROL (Gas & Mining Industry)
7 Months- Optimized quoting accuracy and efficiency by assuming a leadership position within the team.
- Oversaw comprehensive file management from A to Z.
- Oversaw shipment coordination efforts to enhance documentation accuracy and effectiveness, achieving a minimum of 95% for Ecopetrol KPIs related to cargo pickup within 24 hours. Directed inventory management initiatives for purchase order line items, ensuring 95% compliance with Ecopetrol KPIs within 24-48 hours. Managed cargo repacking operations to meet Ecopetrol KPI standards of 95% compliance within 24-48 hours. Led the issuance of FCRs within 24 hours, maintaining a minimum adherence of 95% to Ecopetrol KPIs. Supervised cargo export processes, ensuring readiness upon receipt of shipping instructions at a minimum of 95% for Ecopetrol KPIs. Facilitated pre-alert notifications to the Ecopetrol Colombia import team one day prior to ETD, achieving a minimum of 95% compliance. Executed timely processing of 80-100 jobs for AE/VAS for both Ecopetrol Colombia and Ecopetrol America.
- Maintained accurate records of billing, payables, and receivables in accordance with established customer SOPs.
- Managed Damco ICB (Inter Company Billing) policy to support operational efficiency through timely submission of pre-alerts, achieving a minimum 95% KPI standard.
- Facilitated onboarding and implementation of operational excellence initiatives through daily team huddles.
- Oversaw office relocation process for Damco in Miami, ensuring effective team configuration and operational readiness.
- Executed comprehensive testing procedures for new and updated operational systems, specifically Kewill TMS, EMT, and SAP/NFTP, to ensure optimal functionality.
Gateway Supervisor
3 Years 9 Months- Directed coordination and supervision of day-to-day export gateway operations to facilitate seamless logistics.
- Supported high efficiency and service commitment while maintaining cost awareness. Assisted in elevating customer satisfaction ratings from 95% to 99%. Facilitated improvements to the gateway consolidation schedule by optimizing office processes.
- Achieved compliance with U.S. customs regulations through effective planning and implementation of operational strategies, responding promptly to any deviations. Streamlined brokerage functions, including the classification and entry of goods, while ensuring timely filing with U.S. customs. Facilitated bond cancellations, monitored CBP holds, and expedited movement shipment upon CBP release efficiently. Achieved accurate tracking and tracing of shipments through meticulous maintenance of the ProTrack system. Generated insightful monthly departmental reports for senior management, enhancing transparency and communication. Proactively identified and addressed potential issues, developing corrective action reports to meet customer service KPIs consistently. Successfully coordinated biweekly charters from Frankfurt, Germany to Toledo, Ohio, and RFS to Miami, FL, transporting over 40 tons of cargo to LATAM.
Gateway Customer Service / In Transit Shipments / Domestics Inland
5 Years 6 Months- Managed inbound shipment processes, optimizing arrangements for on-time departures and addressing missed cutoffs effectively.
- Assisted customers with inquiries regarding shipment tracing and provided proof of delivery information. Supported customers in generating rate quotes and coordinating special handling requests.
- Maintained meticulous air bill records that supported efficient operations. Facilitated shipment file openings to enhance tracking efficiency. Coordinated effectively with customers and internal teams to optimize freight handling and documentation processes.
Customer Service / Office Manager
5 Years 4 Months- Streamlined shipping and receiving operations, enhancing workflow and inventory management.
- Coordinated daily tasks and responsibilities to optimize team productivity.
- Streamlined new hire training through effective scheduling and organization. Achieved accurate petty cash reporting to support financial transparency. Delivered timely payroll submissions and improved overtime management efficiency.
- Oversaw logistics of airline deliveries, ensuring compliance with cut-off requirements for all export consolidations.
- Oversaw inspection and approval processes for dangerous goods shipments. Managed labeling, packaging, and handling of all dangerous goods declarations for air and ocean logistics.
Education
High School Diploma
Skills
Proficient in English and Spanish
Business Process Improvement
Organizational Development
Project execution and management
Analytical problem solving
Data Entry and analysis
Cross-functional collaboration
Adaptability in dynamic environments
Data analysis proficiency
Collaborative teamwork
Team leadership and development
Logistics management
Air freight logistics
File management proficiency
Development of competitive quotes and proposals
Managed special accounts
General ledger management
Excel spreadsheet management
Experience with Microsoft applications
PowerPoint
Experience with SAP systems
CargoWise proficiency
Experience with TMFF/Kewill solutions
Proficient in CASS
EDI
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Revenue Manager - Southeast: BMW & BSH Atlanta
Maersk Logistics
01.2020 - 03.2026Read More
EAST COAST AIR FREIGHT OPERATIONS MANAGER
Damco USA INC.
06.2016 - 01.2020Read More
TEAM LEAD MIA / AIRFREIGHT SPECIALIST
Damco USA INC.
04.2015 - 06.2016Read More
Airfreight Specialist/ ECOPETROL (Gas & Mining Industry)
Damco USA INC.
09.2014 - 04.2015Read More
Gateway Supervisor
DB SCHENKER
12.2010 - 09.2014Read More
Gateway Customer Service / In Transit Shipments / Domestics Inland
DB SCHENKER
06.2005 - 12.2010Read More
Customer Service / Office Manager
AEROPOST INTERNATIONAL SERVICE
02.2000 - 06.2005Read More
Externado Nacional Camilo Torres
High School Diploma
Read More