Catherine Morales
Cypress,TX
Summary
Dynamic administrative professional, excelling in customer service and meticulous data entry. BFA graduate looking to further career in the Library Sciences. Developed strong organizational and coordination skills within fast-paced office environment, Cypress Lakes Animal Hospital, and is now transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry while continuing the theme of community organization.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Cypress Lakes Animal Hospital
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquires and requests. Built strong relationships with members of the local community through efficient, yet thoughtful care.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Library Circulation Assistant
Ringling College Library Association
01.2022 - 05.2023
- Facilitated smooth communication between patrons and staff by answering phone calls, emails, and in-person inquiries professionally and efficiently.
- Maintained an organized work area, ensuring all materials were properly sorted and easily accessible for patrons.
- Ensured a welcoming environment for patrons by assisting with directional inquiries and providing information on library resources.
- Conducted inventory audits of circulating materials to maintain accurate records and identify missing items.
Education
Bachelor of Arts - Creative Writing
Ringling College of Art And Design
Sarasota, FL05-2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Employee timesheet processing
- Meticulous attention to detail
- Customer and client relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
Accomplishments
- Oversaw implementation of multiple new phone systems which resulted in more cost-effective service.
- Updated and maintained company database to reflect current and accurate client records for more than 2,500 accounts, not including clients with two or more pets.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Responsible for creating a record of up-to-date sales reports to track company profits and observe continual growth.
Timeline
Administrative Assistant
Cypress Lakes Animal Hospital
06.2023 - Current
Library Circulation Assistant
Ringling College Library Association
01.2022 - 05.2023
Bachelor of Arts - Creative Writing
Ringling College of Art And Design
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