Catherine Morrel
Retired
El Paso,TX
Summary
Hardworking and reliable and focused on going above and beyond to support team and serve customers. Trained in Microsoft and offering top-notch leadership abilities. Motivated to continue to learn and grow as a professional.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Alorica
06.2024 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Coordinator of Gifted and Taleted Program and Coordinator of Academic Contests
SOCORRO INDEPENDENT SCHOOL DISTRICT
05.2006 - 07.2018
- Conducted instructor observations to provide performance reviews based on best educational practices.
- Referred and connected students to appropriate department and campus resources to promote student success.
- Coordinated and implemented workshops on retention-related strategies or theories to support and foster professional development.
- Analyzed data and produced reports to drive strategic initiatives and develop appropriate programs.
- Collaborated with academic units and student service departments to facilitate comprehensive student support.
- Coordinated fresh educational offerings to bring in new students and increase program revenue.
Teacher, Debate Team Coach, Speech and Theater teacher
SOCORRO INDEPENDENT SCHOOL DISTRICT
07.1993 - 05.2006
- Assessed and marked students' progress at strategic intervals, using results to give detailed feedback and advice.
- Helped students to improve efficiency of study time, advising on time management, revision and notetaking skills.
- Created new lesson plans based on students' interests, learning styles and knowledge gaps.
- Used positive reinforcement techniques to encourage and motivate students.
- Recommended practices and materials to further develop skills outside of tutoring hours.
- Attended training sessions to learn new tutoring techniques and integrate new technologies.
- Worked closely with parents, teachers and counselors to offer each student personalized support.
- Maintained detailed records of completed lessons for accurate invoicing.
- Identified needs of learners, adapting course content and delivery style to meet individual needs.
- Collaborated with students and parents to determine learning objectives and assess student needs.
Education
Master of Arts - Rhetoric and Technical Writing
University of Texas at El Paso
El Paso, TX05-1981
Bachelor of Arts - English, Speech
University of Texas at El Paso
El Paso, TX05-1979
Skills
People skills
Microsoft Office proficiency
Data management skills Analytical precision Analytical reasoning Database operations
Sound understanding
Customer journey mapping
project coordination
Timeline
Customer Service Representative
Alorica
06.2024 - 03.2026
Coordinator of Gifted and Taleted Program and Coordinator of Academic Contests
SOCORRO INDEPENDENT SCHOOL DISTRICT
05.2006 - 07.2018
Teacher, Debate Team Coach, Speech and Theater teacher
SOCORRO INDEPENDENT SCHOOL DISTRICT
07.1993 - 05.2006
Master of Arts - Rhetoric and Technical Writing
University of Texas at El Paso
Bachelor of Arts - English, Speech
University of Texas at El Paso