LAMONDA DEAN
Florissant,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated professionalism with 5 years' experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medical West Respiratory
Olivette
11.2023 - Current
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Documents calls and intakes in computerized record keeping system (Productivity)
- Verifies and updates demographic information such as address and telephone number in computerized records.
Warehouse Associate
Amazon Fulfillment Center STL8 (Seasonal)
Saint Peters
01.2022 - 11.2023
- Conducted regular inspections and audits to check quality and verify inventory levels
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Front Desk Receptionist
T-Bow Chiropractic
Saint Charles
06.2019 - 12.2021
- Greeted patients
- Provided patients with information on chiropractic practices
- Scheduled appointments and took/recorded patients' information
- Verified patients' insurance information.
Direct Support Professional
Saint Charles Habilitation Center
Saint Charles
05.2017 - 05.2019
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Transported clients to and from medical appointments with safety and efficiency
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Convergys
Hazelwood
11.2015 - 04.2017
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing, and supporting policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO05-2015
Some College (No Degree) - Sports Management
Southern New Hampshire University
Hooksett, NHSkills
- Time Management Skills
- Creative Thinking Skills
- Communication Skills
- Management Skills
- Collaboration Skills
- Conflict Resolution
- People Skills
- Active Listening Skills
- Leadership Skills
- Administrative Skills
- Organizational Skills
- Critical Thinking Skills
- Problem-Solving Skills
- Computer Skills
- Adaptability
- Empathy
- Language Skills
- Decision Making Skills
- Interpersonal Skills
- Negotiation
- Teamwork Skills
- Customer Service Skills
- Microsoft Outlook
- Microsoft Office
- Inbound and Outbound Calling
- Data Collection
Certification
First Aid Certification
Phlebotomy Certification
Assessments
- Call center customer service, Proficient, 12/01/22, Demonstrating customer service skills in a call center setting
- Administrative assistant/receptionist, Proficient, 01/01/23, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, Completed, 12/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Customer Service Representative
Medical West Respiratory
11.2023 - Current
Warehouse Associate
Amazon Fulfillment Center STL8 (Seasonal)
01.2022 - 11.2023
Front Desk Receptionist
T-Bow Chiropractic
06.2019 - 12.2021
Direct Support Professional
Saint Charles Habilitation Center
05.2017 - 05.2019
Customer Service Representative
Convergys
11.2015 - 04.2017
High School Diploma -
Hazelwood Central High School
Some College (No Degree) - Sports Management
Southern New Hampshire University
First Aid Certification
Phlebotomy Certification
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