Catherine Motas
Valley Center,CA
Summary
Highly-motivated and hardworking employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at multitasking, working effectively and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Lead
UCSD Women's Health and Multi Specialty
San Diego, CA
10.2018 - Current
- Provided guidance and mentorship to team members on a regular basis.
- Developed strategies to improve operational efficiency of the clinic.
- Coordinated with other departments within the health system to ensure seamless patient experience.
- Managed daily operations of the clinic, including scheduling appointments, requesting authorizations, processing disability and breast pump orders.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Collaborated with other professionals to assess patient needs.
- In depth understanding of the working procedures of a fast paced Multi Specialty Clinic and Women's Health Service's.
- More than 5 years of experience working in Women's Health and a Multi Specialty Clinic
- Oversaw ordering, purchasing and maintenance of office supplies.
- Managed staff schedules
Surgery Scheduler/Prior Authorization Coordinator
UCSD Women's Pelvic Medicine
La Jolla, CA
05.2014 - 10.2018
- Created and managed templates for multiple providers.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted with pre-operative preparation such as obtaining insurance authorizations and all necessary appointments.
- Processed all incoming and outgoing referrals for the clinic.
- Updated physicians calendars.
- Processed disability
- Submitted all the medication prior authorizations
- Scheduled all office procedures.
- Responded to patient callbacks.
Patient Service Representative
Escondido Cardiology
Escondido, CA
01.2014 - 05.2014
- Assisted patients with scheduling appointments over the phone and in person.
- Greeted patients upon arrival, verified insurance information and collected co-payments as needed.
- Reviewed and processed prior authorization requests from healthcare providers to determine eligibility for services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls and scheduled for multiple providers.
- Scheduled tests such as echocardiograms, stress tests, nuclear imaging studies, when required.
Patient Service Representative
Valley Radiology Imaging
Escondido, CA
08.2012 - 01.2014
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service to internal and external customers related to authorization requests.
- Reviewed authorization requests for accuracy and completeness.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Worked closely with physicians and other healthcare providers to ensure quality care for all patients.
- Scheduled and coordinated imaging procedures for patients; communicated with physicians, nurses and other medical staff to ensure proper patient care.
- Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
Education
Medical Assistant
Escondido Adult School
Escondido, CA01-2012
General Studies
Palomar College
San Marcos, CAUniversity of California San Diego
Skills
- HIPAA Compliance
- Medical Terminology
- EPIC Super User
- Knowledge of the Daily Engagement System
- Excellent Written and Verbal Skills
- Microsoft Office
- Schedule Anywhere
Certification
- UC Management Certificate 01/2024
- Lean Sigma Yellow Belt Certificate 12/2023
- Lean Sigma White Belt Certificate 12/2023
Training
- UC Strategic Onboarding training 01/2024
- Referral Training 01/2024
- FML Foundations For Supervisors 01/2024
References
References available upon request.
Timeline
Clinic Lead
UCSD Women's Health and Multi Specialty
10.2018 - Current
Surgery Scheduler/Prior Authorization Coordinator
UCSD Women's Pelvic Medicine
05.2014 - 10.2018
Patient Service Representative
Escondido Cardiology
01.2014 - 05.2014
Patient Service Representative
Valley Radiology Imaging
08.2012 - 01.2014
Medical Assistant
Escondido Adult School
General Studies
Palomar College
University of California San Diego
- UC Management Certificate 01/2024
- Lean Sigma Yellow Belt Certificate 12/2023
- Lean Sigma White Belt Certificate 12/2023
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