Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Gutierrez

921 Sharian St. West Sacramento,CA

Summary

Highly motivated and committed clinical lead with proven history of superior performance at individual, team and organizational levels. Detail-oriented professional seeking to obtain a practice supervisor position, where a enthusiastic individual as myself can become a valuable member of a healthcare team.

Overview

9
9
years of professional experience

Work History

Clinic Lead

One Community Health
03.2021 - Current
  • Lead pediatric care team in a day-to-day basis.
  • Create and evaluate the daily schedule based on staffing.
  • Assist practice supervisors with interviews and training.
  • Provide support and enhance knowledge and growth to all staff.
  • VFC back up coordinator.
  • Assist and partake in yearly competency skills
  • Follow OSHA standards and HIPAA regulations
  • Attend required meetings and participate in committees
  • Conduct daily huddles.
  • Implemented standardized work procedures, ensuring consistency in clinic while maximizing efficiency.
  • Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.
  • Identified root causes of recurring issues through problem-solving techniques, developing long-term solutions to prevent recurrence.
  • Improved efficiency by implementing processes and streamlining workflows.
  • Maintained organized work area by cleaning and removing hazards.
  • Collaborated with other departments to optimize workflows.
  • Organized and prepared workstations and materials needed to maximize productivity.
  • Prepared reports and documentation of day-to-day processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Oversaw inventory management for pediatrics.

Medical Assistant

One Community Health
11.2017 - 03.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical history, vital signs, allergies and medications.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient spirometry.

Medical Assistant

Center for clinical trials of Sacramento
11.2015 - 11.2017
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Education

Medical Assistant program -

Kaplan College
Sacramento, CA
04.2013

Skills

  • Bilingual Spanish/English
  • Clinical Leadership
  • VFC back up coordinator
  • First Aid CPR AED (First Aid CPR AED)
  • Decision-Making
  • Data Analysis
  • Process Improvement
  • Epic software knowledge
  • Experience in Pediatric setting
  • High stress tolerance
  • HIPAA and OSHA compliant
  • Data entry/ filing
  • Proficient in performing immunization and administering medication
  • Training and coaching
  • Strategic Thinking
  • Team Building and Motivation
  • Continuous improvement strategies
  • Conflict resolution techniques
  • Positive Attitude
  • Attention to Detail
  • Punctual and Dependable
  • Incident Reporting
  • Quality assurance standards

Timeline

Clinic Lead

One Community Health
03.2021 - Current

Medical Assistant

One Community Health
11.2017 - 03.2021

Medical Assistant

Center for clinical trials of Sacramento
11.2015 - 11.2017

Medical Assistant program -

Kaplan College

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Jessica Gutierrez