Catherine Nellist
Canandaigua
Summary
Compassionate and dedicated CNA with extensive experience at UR Medicine Thompson, skilled in vital signs monitoring and patient advocacy. Proven ability to enhance patient satisfaction through attentive care and effective communication. Recognized for implementing infection control practices and fostering a positive healing environment, ensuring high standards of patient-focused care.
Overview
12
12
years of professional experience
Work History
CNA
UR Medicine Thompson
Canandaigua, NY
07.2025 - Current
- Provided compassionate patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs, documenting changes to ensure timely response from nursing staff.
- Assisted in maintaining a clean and safe environment, adhering to infection control protocols.
- Communicated effectively with patients and families to address concerns and provide updates on care plans.
CNA
Rochester Regional Health System
Clifton Springs, NY
01.2025 - 11.2025
- Supported nursing staff by preparing necessary equipment and supplies for procedures and treatments.
- Collaborated with interdisciplinary teams to enhance patient outcomes through coordinated care efforts.
- Educated patients on health management techniques, fostering independence and self-care practices.
- Participated in training new staff members in best practices for patient care and safety standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Membership Engagement Manager
Girl Scouts Of Nypenn Pathways
Seneca Falls, NY
07.2024 - 01.2025
- Developed and executed engagement strategies to enhance participant recruitment and retention.
- Collaborated with cross-functional teams to deliver impactful programs and events for diverse communities.
- Provided training and support to volunteers, enhancing their effectiveness in program delivery.
- Analyzed participant feedback to improve programming, driving higher satisfaction rates among members.
- Facilitated workshops that promoted leadership skills among youth participants, fostering personal growth and community involvement.
- Established partnerships with local organizations to expand outreach efforts and enhance resource availability for members.
- Consulted with teams on established best practices and process improvements.
Insurance Agent
State Farm
Canandaigua, NY
09.2022 - 07.2024
- Assisted clients in identifying suitable insurance products based on individual needs.
- Processed policy applications and maintained accurate records within company systems.
- Educated clients on policy terms, coverage options, and claims procedures to enhance understanding.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.
- Resolved client inquiries and concerns promptly, contributing to high customer satisfaction rates.
Insurance Agent
Father Son and Associates
Blasdell, NY
07.2018 - 09.2022
- Developed personalized insurance solutions based on client needs and risk assessments.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations.
- Facilitated client consultations to discuss coverage options and enhance understanding of policies.
- Streamlined claims processes to improve customer satisfaction and reduce turnaround time.
- Collaborated with underwriters to evaluate policy applications and assess risk factors.
- Analyzed market trends to identify opportunities for expanding insurance services offered.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
CNA
Newfane Rehab
Newfane, NY
10.2015 - 07.2018
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Advocated for patient needs, enhancing satisfaction through attentive and compassionate care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Finger Lakes Health Systems
Geneva, NY
09.2013 - 10.2015
- Trained new staff on best practices for patient handling and safety protocols.
- Implemented infection control measures, ensuring a safe environment for patients and staff.
- Assisted in the coordination of patient admissions, transfers, and discharges effectively.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Education
Liberal Arts
Monroe Community College
Rochester, New York, NYHigh School Diploma - General Studies
Marcus Whitman High School
Rushville, NY06.2006
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Wound care
- Multitasking and organization
- Problem-solving
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Infection control practices
- Lifting and transferring
- Toileting assistance
- Patient hygiene assistance
- Bedside manner
- Patient-focused care
- Electronic charting
- Direct patient care
- Mobility assistance
- Supporting personal needs
- Ambulation assistance
- Documenting behaviors
- Responding to emergencies
- Patient relationship building
- Inpatient care
- Specimen collection
- Transporting patients
- Patient management
Timeline
CNA
UR Medicine Thompson
07.2025 - Current
CNA
Rochester Regional Health System
01.2025 - 11.2025
Membership Engagement Manager
Girl Scouts Of Nypenn Pathways
07.2024 - 01.2025
Insurance Agent
State Farm
09.2022 - 07.2024
Insurance Agent
Father Son and Associates
07.2018 - 09.2022
CNA
Newfane Rehab
10.2015 - 07.2018
CNA
Finger Lakes Health Systems
09.2013 - 10.2015
Liberal Arts
Monroe Community College
High School Diploma - General Studies
Marcus Whitman High School