Catherine Nielsen
Itasca,IL
Summary
Dedicated individual with strong customer service skills, ensuring satisfaction through effective communication and attention to detail. Experienced in high-volume environments and committed to creating welcoming experiences.
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Barista
Roost Coffee Co.
Quincy, IL
01.2026 - Current
- Prepared and served diverse coffee beverages tailored to customer preferences.
- Served diverse coffee and tea beverages, fulfilling customer demand and preferences.
- Operated espresso machines and brewing equipment with efficiency and precision.
- Maintained cleanliness and organization of coffeehouse to create a welcoming environment for customers.
- Responded promptly and professionally to customer inquiries, contributing to high satisfaction levels.
- Processed customer payments using cash registers accurately and efficiently.
Barista
Bailey's Coffeehouse
Quincy, IL
08.2025 - 12.2025
- Prepared and served a variety of beverages including coffee and tea.
- Greeted customers enthusiastically, enhancing their ordering experience.
- Provided prompt assistance with menu selections and special requests.
- Operated cash registers accurately to ensure smooth customer transactions.
- Responded to customer inquiries professionally, fostering satisfaction and loyalty.
Sales and Stock Associate
Hollister
Schaumburg, IL
05.2025 - 08.2025
- Engaged with customers to provide assistance and elevate shopping experience.
- Greeted customers, delivering exceptional service throughout their visit.
- Handled customer inquiries and resolved issues, ensuring high levels of customer satisfaction.
- Assisted customers in locating specific products, answering questions, and providing advice.
- Restocked inventory shelves, improving product availability for customers.
- Organized merchandise on sales floor, enhancing presentation and accessibility for improved shopping experience.
- Received and unpacked shipments, verified quantities against invoices, and stocked shelves.
- Performed cashier duties, including accepting payments, issuing receipts, and counting change.
Softball Trainer/Coaching Assistant
Bergie Ball
Mount Prospect, Illinois
01.2020 - 03.2024
- Instructed players on techniques, strategies, and game preparation during practices.
- Provided feedback to motivate players on strengths and areas for improvement.
- Encouraged healthy competition among teammates while promoting sportsmanship.
- Delivered direct instruction on equipment usage, ensuring safety and proper handling.
Education
Bachelor of Science - Criminal Justice/Pre Law
Quincy University
Quincy05-2027
Skills
- Customer service and engagement
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Reliability and punctuality
- Problem-solving
- Analytical thinking
- Goal orientation
- Reading comprehension
References
References available upon request.
Timeline
Barista
Roost Coffee Co.
01.2026 - Current
Barista
Bailey's Coffeehouse
08.2025 - 12.2025
Sales and Stock Associate
Hollister
05.2025 - 08.2025
Softball Trainer/Coaching Assistant
Bergie Ball
01.2020 - 03.2024
Bachelor of Science - Criminal Justice/Pre Law
Quincy University