Catherine Palumbo
Centreville,VA
Summary
Dependable bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Event Bartender/Server
2941 Restaurant
09.2022 - Current
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 200 customers daily.
- Set up glassware, liquor, and other necessary supplies for special events.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Set and reset tables to support serving staff.
- Recommended appropriate wines for individual tastes and food selections.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Responded to guest questions and requests with friendly and knowledgeable service.
Senior Sales Representative
First Citizens Bank
02.2022 - 01.2023
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Increased profitability by 7% and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Bar Manager
Olive Garden
05.2019 - 01.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- On-boarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established time frames.
International Corporate Trainer
Buffalo Wild Wings
05.2017 - 09.2018
- Been to Vietnam and India to open multiple locations and train over 300 employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Created and oversaw manager and FOH/BOH training programs for day to day operations.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed and implemented updating training programs for over 300 employees.
Bartender
Buffalo Wild Wings
07.2015 - 05.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Teller
US Banking Services
07.2014 - 06.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Established rapport with over 100 new clients to increase satisfaction and loyalty.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MN06.2016
Skills
- Social Perceptiveness
- Engaging Customers
- Hospitality Management
- Restaurant Operation
- Media Relations
- Private Events and Catering
- Mixed Drinks Preparations
- High-Volume Environments
Certification
- CM - Certified Manager Certification
- Food Safety License - 2017-2023
- Servesafe Alcohol License
Timeline
Private Event Bartender/Server
2941 Restaurant
09.2022 - Current
Senior Sales Representative
First Citizens Bank
02.2022 - 01.2023
Bar Manager
Olive Garden
05.2019 - 01.2022
International Corporate Trainer
Buffalo Wild Wings
05.2017 - 09.2018
Bartender
Buffalo Wild Wings
07.2015 - 05.2019
Teller
US Banking Services
07.2014 - 06.2015
High School Diploma -
Harding Senior High School
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