Catherine Petraccione

• Manage East Coast operational performance, profitability, and customer satisfaction.
• Lead a team of six professionals across operations and customer service functions.
• Drive P&L performance through cost optimization, margin improvement, and operational efficiencies.
• Review KPIs and performance metrics to drive accountability and continuous improvement.
• Collaborate with executive leadership to expand key accounts and identify growth opportunities across international markets and trade lanes.
• Provide leadership and direction to branch operations, department heads, and sales personnel.
• Recruit, mentor, and develop high-performing teams while fostering a customer-focused culture.
• Build and maintain executive-level relationships with customers, carriers, vendors, and global partners.
• Oversee import, export, customs brokerage, warehouse and distribution coordination.
• Lead process automation and supply chain optimization initiatives to improve operational performance.

• Led a team of 12 operational professionals supporting freight forwarding activities.
• Partnered with executive leadership to strengthen operational performance and organizational effectiveness.
• Designed and implemented CargoWise visual management boards to improve workflow visibility, accountability, and productivity.
• Managed freight forwarding teams and execution of company processes and procedures.
• Worked closely with the CFO to review financial performance, operational metrics, and process improvement opportunities.
• Supported hiring initiatives, organizational restructuring, and workforce optimization efforts.
• Strengthened communication and collaboration across departments to improve operational alignment.
• Conducted monthly operational review meetings focused on productivity, communication, accountability, and employee engagement.

Drove process improvements supporting operational efficiency and service excellence.

• Led operations across multiple branch locations with responsibility for freight forwarding, logistics, customer service, and operational execution.
• Managed and developed a team of more than 20 employees while fostering a culture of accountability and continuous improvement.
• Built and managed overseas operational teams to support business growth, scalability, and service excellence.
• Designed and implemented CargoWise visual management boards, standard operating procedures, and workflow controls to improve visibility and operational consistency.
• Standardized processes across locations, improving operational efficiency and reducing inconsistencies.
• Led major process improvement initiatives that enhanced productivity, communication, and customer satisfaction.
• Collaborated with senior leadership to implement strategic initiatives supporting long-term growth and operational excellence.

• Managed transportation logistics and operations for high-profile customer accounts.
• Coordinated transportation planning, scheduling, vendor management, and service execution to enhance service delivery.
• Developed customized logistics solutions tailored to customer requirements.
• Built and maintained strong customer relationships through responsive service and operational excellence.
• Collaborated with internal departments and external vendors to improve service levels and delivery performance.
• Analyzed operational performance and implemented improvements that elevated customer satisfaction.
• Managed special projects and time-sensitive shipments, ensuring compliance with customer requirements and timely delivery.