Catherine Pizen
Roanoke
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Express Mart
Roanoke
02.2022 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress
Chuckwagon
Roanoke
08.2021 - 12.2021
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked back with customers throughout meal service to ensure satisfaction.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Food Specialist
Speedway Gas Station
Murfreesboro
02.2020 - 12.2020
- Provided guidance on proper storage techniques for perishable goods to minimize spoilage.
- Conducted regular inspections of kitchen equipment to ensure proper functioning.
- Maintained accurate records of food consumption, waste and inventory.
- Prepared and cooked food items in accordance with standards.
- Ensured all kitchen areas were kept clean, tidy and hygienic at all times.
- Adhered to safety regulations when handling hazardous materials such as knives and chemicals.
Education
High School Diploma -
Maplewood Comprehensive High School
Nashville, TN05-2013
Skills
- Food safety practices
- Inventory control
- Customer service excellence
- Food preparation techniques
- Equipment upkeep
- Quality assurance standards
- Relationship building
- Communication skills
- Time management
Timeline
Customer Service Representative
Express Mart
02.2022 - 07.2024
Waitress
Chuckwagon
08.2021 - 12.2021
Food Specialist
Speedway Gas Station
02.2020 - 12.2020
High School Diploma -
Maplewood Comprehensive High School
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