DENNIS ABBEY
Sioux Falls,SD
Summary
Skilled in building customer loyalty through personalized service and adherence to cleanliness standards, significantly improving guest satisfaction. Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shop-EZ
Saint Helena, NE
07.2025 - 11.2025
- Operated the cash register and POS, maintained a balanced cash drawer, processed cash, credit, and debit card transactions.
- Kept the fueling area, convenience stores, and restrooms cleaned and organized.
- Conducted regular stock checks, restocked shelves, and reported low inventory to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Granite City Food & Brewery
Sioux Falls, SD
04.2023 - 06.2024
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Memorized frequent customer preferences to build relationships and loyalty.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Checked on guests to verify satisfaction with each course.
Server
Olive Garden Italian Kitchen
Sioux Falls, SD
06.2022 - 04.2023
- Set up linens, dishes, and silverware to prepare tables for customers.
- Memorized frequent customer preferences to build relationships and loyalty.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Attended company and restaurant required trainings and meetings, improving skills.
- Described ingredients and cooking methods to explain preparation of various food items.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Memorized menu to help diners make informed meal choices.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SD10.2021
Bachelor of Science - Psychology
South Dakota State University
Brookings, SD01-2030
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness Standards
- Safe Food Handling
- Food Running
- Food Safety Practices
- Critical thinking
- Prioritization
Timeline
Customer Service Representative
Shop-EZ
07.2025 - 11.2025
Server
Granite City Food & Brewery
04.2023 - 06.2024
Server
Olive Garden Italian Kitchen
06.2022 - 04.2023
High School Diploma -
Lincoln High School
Bachelor of Science - Psychology
South Dakota State University