Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Poole

Canton,MA

Summary

Dynamic and dedicated professional with a strong background in customer service at Pakeen Farms and Nosh and Grog. Proven ability to train new employees and resolve customer complaints effectively. Skilled in time management and attention to detail, consistently enhancing guest experiences and ensuring smooth operations. Passionate about creating positive interactions and teamwork in every role.

Overview

3
3
years of professional experience

Work History

Nanny

N/A
Canton, MA
06.2023 - Current
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Took initiative in planning field trips or outings for the kids on days off from school.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Performed light housekeeping tasks such as tidying up or meal preparation.

Retail Specialist

Pakeen Farms
Canton, MA
09.2022 - Current
  • Trained new employees on farm policies and procedures.
  • Greeted customers upon arrival and provided them with product knowledge.
  • Updated records of inventory levels, orders received, and shipments made.
  • Resolved customer complaints in a timely manner while maintaining professional composure.
  • Worked with seasonal items such as weighing pumpkins, tagging Christmas trees, bagging apples, hanging wreaths, and putting together summer produce bags.

Host and Server's Assistant

Nosh and Grog
Canton, MA
09.2023 - 01.2025
  • Escorted guests to tables, enhancing overall guest experience.
  • Provided accurate wait times and maintained organized waiting list.
  • Monitored table turnover while transporting food from kitchen.
  • Managed reservations through phone and in-person interactions.
  • Processed takeout orders via phone, ensuring timely pickups.

Gate Attendent and Snack Bar

Canton Town Pool
Canton, MA
06.2022 - 09.2022
  • Checked in guests, keeping track of the count for safety regulations.
  • Handled funds from the snack bar and entrance fee, calculated at the end of the day.
  • Regulated what was allowed at the pool, and confiscated items.
  • Provided assistance during emergency situations by contacting appropriate personnel for help.

Education

High School Diploma -

Canton High School
Canton, MA
06-2025

Skills

  • Customer service
  • Effective communication
  • Time management
  • Team collaboration
  • Social integration
  • Attention to detail

Timeline

Host and Server's Assistant

Nosh and Grog
09.2023 - 01.2025

Nanny

N/A
06.2023 - Current

Retail Specialist

Pakeen Farms
09.2022 - Current

Gate Attendent and Snack Bar

Canton Town Pool
06.2022 - 09.2022

High School Diploma -

Canton High School

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