Catherine Reiker
Santa Barbara,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Lucky Penny Santa Barbara
Santa Barbara, CA
10.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction.
- Resolved guest complaints promptly, ensuring positive dining experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Takeout Specialist
Sam’s Chowder House
Half Moon Bay, CA
05.2025 - 07.2025
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
- Streamlined take-out processes to enhance customer satisfaction and reduce wait times.
- Trained new staff on menu offerings and efficient order handling procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Host
Sam’s Chowder House
Half Moon Bay, CA
04.2024 - 07.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional guest service, ensuring a welcoming atmosphere and positive dining experiences.
Surf Rentals
Norcal Surf Shop
Pacifica, CA
08.2019 - 04.2024
- Rented and sized surf equipment to customers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
Seabreeze Motel
Pacifica, CA
10.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Terra Nova High School
Pacifica, CAAssociate of Science - Pre Nursing
Santa Barbara City College
Santa Barbara, CASkills
- Excellent customer service
- Patience and empathy
- Food safety
- Food preparation
- Hospitality service expertise
- High volume dining
Certification
- CNA - Certified Nurse Assistant
Timeline
Server
Lucky Penny Santa Barbara
10.2025 - Current
Takeout Specialist
Sam’s Chowder House
05.2025 - 07.2025
Host
Sam’s Chowder House
04.2024 - 07.2025
Front Desk Receptionist
Seabreeze Motel
10.2023 - 02.2024
Surf Rentals
Norcal Surf Shop
08.2019 - 04.2024
High School Diploma -
Terra Nova High School
Associate of Science - Pre Nursing
Santa Barbara City College