Catherine Reinhart
Power/mation
Waukesha ,WI
1
Certification
38
years of professional experience
Work History
Inside Sales Representative II
4 Years 2 Months- Managed inbound and outbound sales calls via Email for industrial automation products and solutions.
- Developed customer relationships by identifying application needs and recommending compatible equipment.
- Prepared accurate quotes, pricing, and order details using P21.
- Coordinated with vendors and internal teams to resolve product availability and delivery issues.
Production and Inventory Coordinator
4 Years 7 Months- Outlined duties such as purchasing, pricing updates for vendors, building relationships with vendors, processing and expediting orders, and collaborating with vendors and suppliers.
- Purchasing, pricing/updating pricing for vendors, building relationships with vendors, processing and expediting orders, collaborating among vendors, suppliers/supplies needed for the company and all clients
Customer Service Specialist / Onsite Specialist
30 Years 2 Months- In a team environment, works efficiently and effectively with others to accomplish organizational initiatives, goals, and problem resolution
- Managed communication via emails, faxes, and phone calls to ensure efficient information exchange. (outbound and inbound calls), orders, proofs of delivery, quotes, expedites orders, trains co-workers, mines leads, works with vendors, assists both internal and external customers
- Creates positive daily impact on customer relationships by providing superior customer service and operational excellence
- Builds strong customer relationships, loyalty, and retention
- Assists customers by providing the best solution, efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice solutions
- Addressed and resolved pricing discrepancies during customer interactions, ensuring accurate billing. encountered during customer interactions using current sales policies; applies credit and return procedures
- Participated in and supported culture of continuous improvement by identifying and suggesting enhancements for processes, pricing, products, and sales
- Recommends accessories and add-on items to increase sales and customer awareness of product and service capabilities
- Uses the computer system to provide information on pricing, availability, and alternate product selection, technical product support, and corporate website support to navigate the customer to the best solution
Education
- General Studies
Skills
Develops close
successful relationships partnerships with new and existing customers; serves as "go-to" expert for OEM
MRO and PPE needs
won two Grainger Employee of the Quarter awards
Provides client base with the support needed to solve problems
increase efficiencies and maximize their use of customizable technology
Effectively delivers a successful
win-win WOW sales process including questioning
active listening
needs analysis and closing
Uses consultative sales techniques to promote products
services
programs and associated supplies and services
Engages in and applies concepts from ongoing training and development to continuous improvement of sales techniques and customer experience
Proficient in the use of all applicable computer systems
software such as SOE
SAP
CRM
and customer relationship applications
technologies
telephone skills
email
video conferencing
etc.
Certification
Corporate training certificates in customer service, sales, computer use
Personal Information
Title: Inside Sales - Account Advisor
Timeline
Inside Sales Representative II
Power/mation
08.2022 - CurrentRead More
Production and Inventory Coordinator
Tools and Abrasives (T&A)
01.2018 - 08.2022Read More
Customer Service Specialist / Onsite Specialist
W.W. Grainger, Inc. (Grainger)
10.1988 - 12.2018Read More
Casco High School
Read More
University of Wisconsin - Oshkosh
from General Studies
Read More