Catherine Releford
Avondale,AZ
Summary
Dynamic professional with extensive experience at Chewy Fulfillment, excelling in customer service and employee training. Proven ability to enhance team collaboration and ensure regulatory compliance, while effectively resolving complex issues. Skilled in inventory management and safety assessment, consistently driving productivity and fostering positive workplace relationships.
Overview
3
3
years of professional experience
Work History
Fullifuliment Specialist
Chewy Fulfillment
Goodyear, AZ
05.2022 - 03.2025
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Trainer
Chewy Fulfillment
Goodyear, AZ
09.2023 - 11.2024
- Adapted teaching methods according to the needs of individual learners or groups.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Customer Service Cashier
Whatabuger
Avondale, AZ
12.2022 - 11.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Balanced cash drawers at the end of each shift.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Abramson High School
New Orleans, LA05-2002
Skills
- Customer service
- Regulatory compliance
- Inventory management
- Safety assessment
- Employee training
- Team collaboration
- Problem solving
- Equipment operation - OP
Timeline
Trainer
Chewy Fulfillment
09.2023 - 11.2024
Customer Service Cashier
Whatabuger
12.2022 - 11.2023
Fullifuliment Specialist
Chewy Fulfillment
05.2022 - 03.2025
High School Diploma -
Abramson High School