Catherine Requeno
Capitol Heights,MD
Summary
Personable and detail-oriented with knack for problem-solving and customer relations. Knowledgeable in automotive repair processes and skilled in estimating repair costs and timelines. Committed to delivering accurate assessments and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Collision Estimator
Gerber Collision & Glass
04.2024 - Current
- Enhanced customer satisfaction by efficiently scheduling and appointments.
- Ensured compliance with industry regulations by conducting thorough audits on completed work orders.
- Continuously updated knowledge of industry trends, tools, and best practices to maintain excellence in bodyshop administration.
- Contributed to a positive workplace culture by providing exceptional support to team members and management.
- Delivered high-quality customer service experiences by promptly addressing inquiries or concerns related to repair status or billing issues.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Maintain accuracy and completeness of service invoicing.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Estimator Trainee
CP Collision Center
03.2023 - 04.2024
- Checking in each vehicle provided information for damages
- Communicating directly with insurances to receive filed claims and payments
- Scheduling appointments to efficiently provide service to the consumer, and technicians working on subject vehicles
- Managing status reports to inform consumers daily
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Receptionist & Information Clerk
Synergy Therapy Service
11.2022 - 03.2023
- Responsible for preparing medical records and information
- Benefitted teamwork skills by working with a small group of two people
- Gained trust of co-workers by motivation and desire to perform tasks to the best of my ability
- Gained additional responsibilities due to increased skill, knowledge and work
Hostess
Dukes Grocery
02.2022 - 11.2022
- Responsible for greeting guests in a warm and friendly manner
- Ascertain their dining needs
- Seating guests and managing the seating chart
- Monitors restaurant activity to determine seating and dining flow
- In charge of answering phone calls and placing take out/to go orders
Customer Service
Journeys
07.2020 - 12.2020
- Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals
- Trained and coached a team of 2-4 representatives to deliver a high standard of customer service
- Worked proactively with the management team and maintained awareness of upcoming events
Education
High School Diploma -
Penn Foster
Scranton, PA01-2021
Skills
- Teamwork
- Social customer service techniques
- Patience
- Conflict resolution
- Customer service training
- Understanding different personalities
- Proficient in Auto Mate
- Proficient in CCC1
- Knowledge in Mitchell Connect
- Insurance procedures
- Structural analysis
- Client consultation
- Document analysis
- Infrastructure costs monitoring
- Problem-solving abilities
- Multitasking
- Documentation skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collision Estimator
Gerber Collision & Glass
04.2024 - Current
Estimator Trainee
CP Collision Center
03.2023 - 04.2024
Receptionist & Information Clerk
Synergy Therapy Service
11.2022 - 03.2023
Hostess
Dukes Grocery
02.2022 - 11.2022
Customer Service
Journeys
07.2020 - 12.2020
High School Diploma -
Penn Foster
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