Christopher Santana
Homestead,USA
Summary
Dedicated and motivated professional with a strong work ethic. Seeking a stable company with growth opportunities. Approach to each role mirrors that of a business owner, resulting in exceptional customer service delivery and outstanding performance outcomes. Commitment to providing exceptional results ensures a positive customer experience at all times.
Overview
9
9
years of professional experience
Work History
Collision Estimator
European Collision Center
05.2022 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
Location manager
Archtelecom sprint
05.2018 - 12.2020
- Performed inventory checks to ensure efficient stock management.
- Developed work schedules to optimize store productivity and minimize downtime
- Assigned tasks to team members and conducted weekly performance evaluations.
Associate
Harold’s professional painters
02.2016 - 05.2018
- Delivered scheduled maintenance for luxury properties.
Education
south Dade senior high school
Homestead, FL06.2016
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Claims processing
- Parts ordering
- Repair planning
- Detailing techniques
- Auto body repair
- Customer relationship management
- Data collection
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Decision-making
- Relationship building
- Self motivation
- Product knowledge
- Interpersonal skills
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Collision Estimator
European Collision Center
05.2022 - Current
Location manager
Archtelecom sprint
05.2018 - 12.2020
Associate
Harold’s professional painters
02.2016 - 05.2018
south Dade senior high school
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