Catherine Rewerts
Tigerton,WI
Summary
Dedicated and detail-oriented professional with 4 years of experience in compliance and management and 1 year in the banking industry. Skilled in building strong client relationships, providing exceptional customer service, and ensuring compliance with regulatory requirements. Seeking to leverage a passion for safety compliance to transition into a Compliance Specialist role.
Overview
5
5
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Wausau, WI
07.2023 - Current
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Promoted additional bank services through personal contact with customers.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Consistently achieved and surpassed expected Key Performance Indicators, consistently leading my branch.
District Manager
Covid Clinic Inc.
Huntington Beach, CA
09.2021 - 06.2023
- Launched and managed the establishment of 24 new sites in North-Eastern Wisconsin
- Manage 24 autonomous Covid Testing Clinics with 30+ direct employees
- Oversee staff expansion and reduction (RIF) based on government contracts, testing data, staffing needs, and budgetary constraints
- Tracked and managed payroll, billing, spending, and reimbursements
- Developed and implemented a statewide Courier Program that reduced courier expenses by 25%
- Oversaw 14 company-approved drivers and maintained 10 fleet vehicles to ensure company policies and protocols were followed.
- Conducted performance evaluations and administered appropriate disciplinary actions
- Implemented inventory tracking and ordering schedule resulting in reduced shipping costs through bulk supply orders
- Cultivated a positive company culture, encouraging employees to freely express ideas and address concerns.
- Sustained company profitability during Covid testing declines through effective client and stakeholder communication
- Managed employee schedules, site logistics, and transportation needs.
- Ensured compliance with OSHA and CLIA safety standards while maintaining site documentation and testing records.
Co-Owner/General Manager
Prindi’s Antique Mall
Sandwich, IL
12.2019 - 08.2021
- Oversaw all aspects of store operations, including employee scheduling, customer service, and daily sales. Implemented a successful sales program that helped the company maintain profitability throughout mandatory Covid shutdowns.
- Developed and applied uniform booth rental contracts while modernizing the store's POS software
- Effectively navigated through changing pandemic scenarios, such as closures and governmental restrictions, to maintain business sustainability throughout and after the crisis.
Correctional Specialist
BI Inc.
Aurora, IL
08.2020 - 05.2021
- Answer and respond to incoming and outgoing calls from parolees, law enforcement personnel, and the general public
- Documented and maintained computer records for use by local and state DOJ's
- Assess individual situations and escalate when necessary.
Education
B.A - Social Work
Carthage College
Kenosha, Wisconsin05.2018
Skills
- Management
- Documentation
- Problem Solving
- Communication
- Attention to Detail
- Employee Relations
- Hiring
- Customer Service
- Project Management
- Teamwork
- Leadership
- Conversational German
- Conflict Resolution
- Compliance Oversight
Timeline
Client Relationship Consultant
U.S. Bank
07.2023 - Current
District Manager
Covid Clinic Inc.
09.2021 - 06.2023
Correctional Specialist
BI Inc.
08.2020 - 05.2021
Co-Owner/General Manager
Prindi’s Antique Mall
12.2019 - 08.2021
B.A - Social Work
Carthage College
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