Catherine Reyes
Chicago ,IL
Summary
Dynamic and customer-focused professional with extensive experience at LA Fitness Gym, excelling in guest relations and employee training. Proven cash handling expertise and a positive attitude fostered a welcoming environment, enhancing customer satisfaction. Bilingual and CPR certified, adept at multitasking and collaborating effectively within teams to achieve operational excellence.
Overview
2
2
years of professional experience
Work History
Club Staff Member
LA Fitness Gym
03.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
- Coordinated appointment scheduling, optimizing front desk workflow and minimizing wait times.
- Maintained accurate records of guest interactions and transactions in property management system.
- Trained new staff on front desk protocols and customer service best practices.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Store Associate
Marshalls & HomeGoods
10.2023 - 12.2024
- Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
- Operated point-of-sale system accurately for processing transactions and managing cash register.
- Stocked shelves and ensured inventory levels met customer demand throughout shifts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
Business Administration
Wilbur Wright College
Chicago, ILHigh School Diploma -
Lake View High School
Chicago, IL06.2022
Skills
- Cash handling expertise
- Membership sales
- Guest relations
- Employee training
- Positive attitude
- Teamwork and collaboration
- Customer service
- Cash handling
- CPR certified
- Multitasking Abilities
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Club Staff Member
LA Fitness Gym
03.2024 - Current
Store Associate
Marshalls & HomeGoods
10.2023 - 12.2024
Business Administration
Wilbur Wright College
High School Diploma -
Lake View High School
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