Catherine Richards
Glendale,WI
Summary
Dedicated Office Operations Associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Office Operations Associate
Department of Health Services
09.2016 - Current
- Independently perform eligibility support tasks for Income Maintenance Programs
- Independently implement and administer Electronic Benefit Transfer (EBT) issuance
- Provide bureau resources to the general public in researching case questions, answering inquiries of a general nature regarding Benefit issuance and IM eligibility
- Responsible for compiling, completing and maintaining Client registration, ACCESS inbox, and EBT issuance data
- Prepare and process standard forms, invoices, requisitions and related documents according to departmental procedures and guidelines
- Assists in compiling and assembling data for reports utilizing available resources.
Income Maintenance Specialist
State of Wisconsin
09.2015 - 09.2016
- Completed entry-level case duties for applicants/members of Medical Assistance
- Determined eligibility for Medicaid & BadgerCare Plus, Child Care, FoodShare, and W-2
- Provided information and referral services to Milwaukee County residents
- Completed and assessed a range of factors in developing and maintaining applications
- Completed case management skills for Income Maintenance program applicants
- Posted information to permanent records according to the established system; entered data through ECF; CARES and CWW
- Collected documents from participants to ensure eligibility is met.
Office Operations Associate
Department of Health Services
05.2009 - 09.2015
- Independently performed Eligibility support tasks for Income Maintenance Programs
- Independently implemented and administer Electronic Benefit Transfer (EBT) issuance
- Provided bureau resources to the general public in researching case questions, answering inquiries of a general nature regarding benefit issuance and IM eligibility
- Compiled, completed and maintained client registration, ACCESS inbox, and EBT issuance data.
Office Operations Associate
State of Wisconsin-Wisconsin Department of Corrections
09.2004 - 05.2009
- Conducted administrative coordination
- Met goals by minimizing classification record turnover time by fifty percent
- Implemented effective strategies that led to successful turnover times for social security/birth certificate record-keeping
- Successfully maintained confidential inventory/records for administrators, social workers, teachers, and offenders
- Recognized by supervisors as being detail-oriented in the office setting.
Education
Associates of Arts Degree in Liberal Arts -
Milwaukee Area Technical College
Advance Diploma in Theology -
E.L. Warren Institute of Victory, Life Christian University, Milwaukee Virtual Campus
08.2015
Skills
- Computer expertise with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access)
- Office equipment expertise with mainframe and web based data entry; printer, scanner, meter machine, photocopier and fax machine
- Composes professional correspondence for administrators, social workers, and teachers: Data entry experience, excellent customer service, and excellent telephone etiquette
- Working knowledge of modern office practices and procedures
- Ability to operate or learn to operate a personal computer and cash register
- Ability to perform basic arithmetic computations and the ability to acquire skill in making arithmetic computations rapidly
- Workplace Safety
- File Organization
- Office Administration
- Scheduling appointments
References
References available upon request
Timeline
Office Operations Associate
Department of Health Services
09.2016 - Current
Income Maintenance Specialist
State of Wisconsin
09.2015 - 09.2016
Office Operations Associate
Department of Health Services
05.2009 - 09.2015
Office Operations Associate
State of Wisconsin-Wisconsin Department of Corrections
09.2004 - 05.2009
Associates of Arts Degree in Liberal Arts -
Milwaukee Area Technical College
Advance Diploma in Theology -
E.L. Warren Institute of Victory, Life Christian University, Milwaukee Virtual Campus