Catherine Richardson
Pinellas Park,FL
Summary
I thrive in fast-paced and diverse work environments, excelling under pressure while maintaining a positive and adaptable attitude. I am highly coachable, actively seeking feedback to continuously improve and develop professionally. Known for my strong work ethic and collaborative approach, I am dedicated to contributing to team success and achieving collective goals effectively and efficiently.
Overview
3
3
years of professional experience
Work History
Client Scheduling Remote
Amazing Small Animal Practice
Pinellas Park , Florida
08.2023 - Current
- Recommended medical services based on requests or concerns towards their pet
- Scheduled a specific amount of surgeries per day based on availability and urgency of the procedure
- I regularly liaised with management and owners on a weekly basis to ensure smooth operations every workday.
- Regularly monitoring emails for emergencies to promptly advise clients on whether they should be referred to an alternate emergency room or encouraged to visit our clinic without delay.
Client Relationship Manager
Amazing Small Animal Practice
Los Angeles , CA
11.2022 - 08.2023
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Managed checking in 20-40 patients per day for surgery. Created a relationship with each client to ensure their pets safety and qualified to endure their surgery
- Gained medical knowledge and how decipher what services are needed based on specific patients.
- Preformed various treatments such as vaccines, flea treatment, and de-worming
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Dog Walker/House Sitter
Rover/Self Employed
Raleigh , NC
10.2021 - 08.2022
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Developed personalized walking plans based on dog's age, breed, and energy levels.
- Attracted new clients through referrals and word-of-mouth marketing.
- Utilized positive reinforcement techniques to encourage good behavior during walks.
Education
Bachelor of Arts - Early Childhood Development
University of North Florida
Jacksonville, FL04-2020
Skills
- Interpersonal skills
- Coachability
- Problem-Solving
- Active Listening
- Empathy
- Adaptability
- Negotiation
References
References available upon request.
Timeline
Client Scheduling Remote
Amazing Small Animal Practice
08.2023 - Current
Client Relationship Manager
Amazing Small Animal Practice
11.2022 - 08.2023
Dog Walker/House Sitter
Rover/Self Employed
10.2021 - 08.2022
Bachelor of Arts - Early Childhood Development
University of North Florida
Similar Profiles
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
Mahi PatelMahi Patel
Dental Hygiene Student at Dalhousie Small Group PracticeDental Hygiene Student at Dalhousie Small Group Practice
MAHI PATELMAHI PATEL
Student Dental Hygiene Provider at Dalhousie Small Group PracticeStudent Dental Hygiene Provider at Dalhousie Small Group Practice