Catherine Rosa
Miami,FL
Summary
Highly energized individual, presently searching for a position. Attentive to deadlines, along with a strong ability to adapt to change. Eager to work in a capacity that allows for consistent growth, and an opportunity to effectively contribute to the organization’s success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Michael Feldman DOPA
Palmetto Bay, Fl
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Registrar Patient Access
Nicklaus Children’s Hospital
04.2022
- Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication
- Interviews patients/families to obtain demographic, third party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients.
Sales Representative
AT&T
06.2019 - 04.2022
- Assists customers with the purchase of Company products and services, features, accessories, and bill payments
- Answers inbound calls and assists sales representatives
- Processes paperwork and performs other duties as assigned by management
- May sell all products and services offered by the Company.
Crew Member
Wendy’s
05.2019 - 07.2019
- Crew members with Wendy's typically assist customers and prepare food
- Customer service crew members work order counters, registers, and drive-thru windows at Wendy's fast-food restaurants
- Wendy's team members in the kitchen quickly prepare food made to order.
Busser
Cibo
01.2019 - 05.2019
- Bussers are responsible for providing a clean and pleasant dining experience by clearing, sanitizing, or resetting tables
- They ensure that the restaurant is well stocked with necessary items such as silverware, plates, napkins, and cups of water glasses.
Barista
Dunkin Donuts
11.2018 - 02.2019
- Crew Members are generally responsible for delivering great and friendly guest experiences
- They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment
- They work as part of a team to meet guests' needs and give them a reason to come back.
Brand Ambassador
Banana Republic
06.2017 - 11.2018
- Engage with our customers, by assessing their needs and aiding whenever needed
- Enhance the customer experience through digital offerings Help team drive loyalty through BR card and email capture
- Create an exceptional experience and ensure every customer leaves satisfied
- Execute operational processes effectively and efficiently
- Flexible to perform a variety of duties to support the needs of the store.
Education
Associates of Diagnostic Medical Sonography - Diagnostic Medical Sonography
Florida National University
Hialeah, FL12.2025
Associates Degree -
Miami Dade College
08.2021
Skills
- Team leadership
- Interpersonal communication
- Goal-oriented
- Microsoft Proficient
- Customer service
- Bilingual
- Records Management
Certification
- Adult, Child and Baby First Aid/CPR/AED, 00S1309
- Registered Medical Assistant, 20230420123228
Volunteer Experience
Dr. Henry E. Perrine, 2015, 2018, Assists with programs, events and activities organized by the PTA, school, or classroom teacher to support student success., Works cooperatively as a reliable team member to complete volunteer assignments., Understands the ethical and legal responsibilities involved and maintains strict confidentiality regarding the privacy of student records, students, and school personnel.
References
- Adela Enterrios, Cash Posting/Adjustment Rep, (786)205-7657
- Silvia Rodriguez, Teacher, (786)443-7571
- David Quiroz, General Manager, (786)546-3273
- Luis Garcia, Assistant Manger, (786)531-1159
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Michael Feldman DOPA
05.2023 - Current
Registrar Patient Access
Nicklaus Children’s Hospital
04.2022
Sales Representative
AT&T
06.2019 - 04.2022
Crew Member
Wendy’s
05.2019 - 07.2019
Busser
Cibo
01.2019 - 05.2019
Barista
Dunkin Donuts
11.2018 - 02.2019
Brand Ambassador
Banana Republic
06.2017 - 11.2018
Associates of Diagnostic Medical Sonography - Diagnostic Medical Sonography
Florida National University
Associates Degree -
Miami Dade College
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