Catherine Sarris
Trussville,AL
Summary
Dynamic Human Resources Generalist with a proven track record at Arthur J Gallagher Companies, excelling in benefits management and employee onboarding. Enhanced employee satisfaction through effective HR policies and compliance audits. Skilled in HRIS administration and fostering strong employee relations, ensuring a seamless integration of new hires into the workplace culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources/Dedicated Client Specialist
Arthur J Gallagher Companies
Birmingham, Alabama
10.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing, compliance and accuracy.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Negotiated with benefits providers, securing advantageous packages for employees.
National Recruiting and Enrollment Coordinator
Arthur J Gallagher Companies
Birmingham, AL
02.2020 - Current
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
- Reached out to applicants via calls, texts, emails and social media.
- Updated, entered, and reviewed employee data.
- Communicated effectively via telephone, email, and in person with prospective and current employees.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
Donor Client Specialist
EWTN Eternal Word Television Network
Irondale, Al
03.2014 - 09.2017
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Owner
Bella Rose Boutique
Montevallo, AL
10.2005 - 11.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Business
University of Montevallo
Montevallo, ALState Certification - Paralegal
Samford Univesity
Homewood, ALHigh School Diploma -
Ensley High School
Birmingham, ALSkills
- New Hire Orientation
- Benefits Management
- Execution of HR Policies
- HRIS Administration
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Employee relations
- Compensation and benefits
Accomplishments
- Collaborated with team in the development of New Hire Tracking and Benefit Engagement project.
Certification
Multiple State Producer licenses.
- PHR - Professional in Human Resources
Timeline
Human Resources/Dedicated Client Specialist
Arthur J Gallagher Companies
10.2023 - Current
National Recruiting and Enrollment Coordinator
Arthur J Gallagher Companies
02.2020 - Current
Donor Client Specialist
EWTN Eternal Word Television Network
03.2014 - 09.2017
Owner
Bella Rose Boutique
10.2005 - 11.2007
No Degree - Business
University of Montevallo
State Certification - Paralegal
Samford Univesity
High School Diploma -
Ensley High School