Catherine Sellers
Plano,TX
Summary
Merchandising manager with extensive experience at Home Depot, specializing in visual merchandising and retail analytics to boost product visibility and customer engagement. Expertise in team training and mentoring, driving sales performance through strategic inventory management and vendor collaboration. Consistently achieves operational excellence and high levels of customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandising Manager
Home Depot
Richards, Texas
07.2021 - Current
- Developed seasonal merchandising strategies to boost product visibility and customer engagement.
- Analyzed sales trends to optimize inventory levels and refine product placement.
- Collaborated with vendors to secure promotional materials and enhance product displays.
- Trained team members on merchandising standards and layout design best practices.
- Monitored competitor activities to identify market trends for strategic decision-making.
- Coordinated in-store events to increase traffic and promote new product launches.
- Conducted regular store audits to ensure compliance with visual merchandising guidelines.
- Managed cross-functional teams to implement merchandising initiatives across departments.
Operations Manager
Home Depot
Dallas, Texas
10.2018 - 07.2021
- Managed daily operations to ensure efficient store performance.
- Coordinated staff schedules to optimize labor resources effectively.
- Implemented safety protocols to maintain a secure work environment.
- Trained new employees on store policies and operational procedures.
- Analyzed workflow processes to identify areas for improvement.
- Collaborated with department heads to align on operational goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Sales Supervisor
Home Depot
Plano, Texas
06.2013 - 10.2018
- Supervised sales team to ensure customer service excellence and product knowledge.
- Trained new employees on company policies and sales techniques for effective performance.
- Managed inventory levels and restocked merchandise to maintain optimal store presentation.
- Collaborated with management to develop strategies for improving store sales performance.
- Analyzed customer feedback to enhance the shopping experience and address concerns promptly.
- Facilitated team meetings to communicate goals, updates, and share best practices among staff.
- Oversaw daily operations, ensuring compliance with safety regulations and company standards.
- Coordinated promotional events to drive foot traffic and increase product visibility in-store.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented procedures that improved accuracy of customer orders.
- Planned and coordinated staff training sessions for new and existing employees.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
- Coordinated with other departments to ensure smooth workflow.
- Ensured compliance with company policies and procedures related to sales operations.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Science - Management Accounting
University of Cebu
Philippines03-2002
Some College (No Degree) - Department Supervisor Lead Development
Bellevue University
Bellevue, NESkills
- Visual merchandising
- Retail analytics
- Inventory management
- Product placement
- Vendor collaboration
- Customer relationship management
- Problem solving
- Training and mentoring
- Effective communication
- Monitoring inventory
- Conflict resolution
- Time management abilities
- Performance metrics
- Seasonal product promotion
- Stock replenishment
- Sales analysis
- Markdown optimization
Affiliations
- During my free time I love gardening and play tennis with my son.
Languages
English
Full Professional
Accomplishments
- Diamond Awards for excellent customer service and reaching performance goal.
- A student at Bellevue University
- Top 20% Academic Student at University of Cebu
Certification
- Department Supervisor Lead Development at Bellevue University
Captainship
- Voice of the Associate Captain
- Safety Captain
- Team Depot Captain
Timeline
Merchandising Manager
Home Depot
07.2021 - Current
Operations Manager
Home Depot
10.2018 - 07.2021
Sales Supervisor
Home Depot
06.2013 - 10.2018
Bachelor of Science - Management Accounting
University of Cebu
Some College (No Degree) - Department Supervisor Lead Development
Bellevue University
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