Hardworking Patient Care Coordinator bringing 17 years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.
Overview
18
18
years of professional experience
Work History
Patient Care Representative
PMI San Pedro Primary Care
04.2017 - Current
Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
EHR/ EPIC
Collecting co-pay's
Arranging future appointments for patients
Sending letters for medication follow up's and scheduling appointments
Medical insurance verification
Creating monetary batch for end of day
HIPPA complaint
Ability to communicate explanation of insurance to patients
Department Assistant/ OP Scheduler/Admitting Representative
Providence Little Company Of Mary Hospital
06.2006 - 04.2017
Assisted with all Department needs for Radiology
Scheduled patient for appointments for multiple departments
Register inpatient and out patient for hospital
Co pay collection
Referral/ prior authorization for out patient imaging
Education
Medical Insurance Billing/Coding - Medical Insurance Billing/Coding
Byram College
Gardena
06.2005
High School Diploma -
Palos Verdes Peninsula High School
Rolling Hills Estates, CA
1992
Skills
Insurance Practices
Patient Referral HMO/PPO
Insurance Verification
Patient chart maintenance
Documentation
Medical Terminology
Payment Collection
Patient Registration/ Pre Registration
Billing Processes
Patient Care Coordination
Customer Service
EMR / EHR
Organizational Skills
Multitasking ability
Policy compliance
Timeline
Patient Care Representative
PMI San Pedro Primary Care
04.2017 - Current
Department Assistant/ OP Scheduler/Admitting Representative
Providence Little Company Of Mary Hospital
06.2006 - 04.2017
Medical Insurance Billing/Coding - Medical Insurance Billing/Coding
Science Teacher Junior High School at San Francisco De Sales School Of San Pedro Laguna Inc.Science Teacher Junior High School at San Francisco De Sales School Of San Pedro Laguna Inc.