Summary
Overview
Work History
Education
Skills
Timeline
Generic
Catherine Smith

Catherine Smith

Houston

Summary

Highly motivated and service-oriented professional with a strong background in customer service, leadership, and education. A Texas A&M graduate with a 3.88 GPA and a proven track record of balancing full-time work and academics, including experience as an assistant manager at H-E-B. Known for exceptional interpersonal skills, strong work ethic, and the ability to remain calm and effective under pressure—especially during high-stress situations such as holidays, hurricanes, and winter storms. Passionate about creating positive experiences for others and dedicated to ensuring safety, comfort, and satisfaction for all.

Overview

6
6
years of professional experience

Work History

Teacher

Klein ISD
01.2025 - Current
  • Built strong, trust-based relationships with students, parents, and team members by delivering responsive, empathetic, and solution-focused communication.
  • Demonstrated exceptional service and conflict resolution skills by proactively managing behaviors, de-escalating issues, and ensuring a positive, respectful atmosphere for all.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Customer Service Representative

HEB Grocery Store
11.2019 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Economics

Texas A&M University
College Station, TX
12-2024

Skills

  • Customer service
  • Team collaboration
  • Interpersonal communications
  • Conflict mediation

Timeline

Teacher

Klein ISD
01.2025 - Current

Customer Service Representative

HEB Grocery Store
11.2019 - 05.2024

Bachelor of Arts - Economics

Texas A&M University

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