Catherine Spann
Center,TX
Summary
Detail-oriented front desk support professional with experience in appointment scheduling, records management, and customer service. Strong telephone etiquette and privacy compliance.
Overview
3
3
years of professional experience
Work History
Front Desk Support Staff
Burke Mental Health Services
Nacogdoches, Texas
10.2025 - Current
- Scheduled appointments and maintained confidential client records.
- Managed telephone calls, providing information, taking messages, and directing callers to appropriate contacts.
- Addressed customer inquiries effectively and professionally, ensuring satisfaction.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy policies.
Substitute Teacher
Center ISD
Center
10.2024 - 10.2025
- Supervised students during class changes, lunch, and other campus activities.
- Supported instruction by explaining assignments and answering student questions.
- Provided instruction and guidance to students in the absence of a regular teacher.
Office Assistant
Gaddy's Medical Supply
Center
07.2023 - 10.2024
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Performed insurance verification checks
Education
Associate of Applied Science - General Studies
Panola College
Carthage, TX05-2025
Skills
- Appointment scheduling
- Appointment management
- Records management
- Privacy compliance
- Data entry
- Telephone etiquette
- Customer service
- Effective communication
- Clerical support
Timeline
Front Desk Support Staff
Burke Mental Health Services
10.2025 - Current
Substitute Teacher
Center ISD
10.2024 - 10.2025
Office Assistant
Gaddy's Medical Supply
07.2023 - 10.2024
Associate of Applied Science - General Studies
Panola College