Evangelina Barr
Billings,MT
Summary
Efficient Front Desk Staff skilled in customer service, conflict resolution, and administrative support, driving smooth operations and positive guest experiences. Expertise in managing scheduling, handling high-volume calls, and resolving inquiries, leading to enhanced guest satisfaction and streamlined processes.
Overview
4
4
years of professional experience
Work History
Patient Support / Front Desk Staff
Eyecare
Billings, MT
12.2024 - Current
- Coordinated scheduling, patient intake, and front-desk activities to streamline processes.
- Communicate effectively with patients, providers, and team members.
- Facilitated daily clinic operations, enhancing patient experience through effective support.
- Maintain accurate records while adhering to privacy and confidentiality standards.
- Maintained clean, organized clinical environment, supporting optimal patient care.
LIEAP Case Manager / Front Desk Support
HRDC (Human Resource Development Council)
Billings, MT
09.2022 - 12.2024
- Assisted clients with Low Income Energy Assistance Program (LIEAP) applications, including intake and eligibility screening.
- Verified income, household, and utility documentation for application accuracy.
- Entered and maintained client data in case management systems with strict confidentiality.
- Clarified program requirements, deadlines, and next steps to diverse populations, ensuring understanding and compliance.
- Handled high client volume with professionalism and empathy, fostering a supportive environment for clients.
- Collaborated with team members to ensure timely and accurate benefit processing.
- Welcomed clients and answered phones as the primary point of contact at the front desk.
Education
High School Diploma - GED
Billings Skyview High School
Billings, MT05-2022
Skills
- Client intake and eligibility screening
- Public assistance program knowledge
- Front desk and reception coverage
- Data entry and case documentation
- Confidential records management
- Customer service and de-escalation
- Multitasking and time management
- Appointment scheduling
Timeline
Patient Support / Front Desk Staff
Eyecare
12.2024 - Current
LIEAP Case Manager / Front Desk Support
HRDC (Human Resource Development Council)
09.2022 - 12.2024
High School Diploma - GED
Billings Skyview High School