Summer Watkins
Mountain Comprehensive Care
Richmond,KY
1
Certification
1
year of professional experience
Dedicated Client Services Professional with extensive experience in front desk operations, patient support, appointment scheduling, and electronic record management using NextGen EMR. Demonstrates strong organizational and communication skills, effectively managing multiple responsibilities while ensuring professionalism and confidentiality. CPR certified and a Certified Peer Support Specialist, skilled in client collaboration and support.
Work History
Support Staff/Front Desk Receptionist
4 Months- Greeted and assisted visitors providing welcoming front-desk support, ensuring a welcoming atmosphere and efficient front desk operations/fast pace healthcare environment
- Managed incoming calls and directed inquiries to appropriate departments, facilitating smooth communication.
- Scheduled appointments using electronic health record systems, optimizing clinic workflow.
- Completed electronic data entry and documentation while maintaining confidentiality.
- Managed multiple administrative responsibilities while maintaining accuracy and attention to detail.
- Conducted scheduled headcounts and resident checks to maintain accurate accountability and ensure resident safety
Peer Mentor Supervisor
4 Months- Facilitated group discussions to promote shared experiences and healing
- Provided guidance and support to peers in recovery journey
- Supported clients in developing personal goals with coping strategies and personal development goals
- Collaborated with staff to enhance program effectiveness
- Organized and maintained resident files to accurately track individual progress, goals, and completed assignments.
- Reviewed residents' documentation and progress to determine appropriate next steps, assignments, and recovery-related activities.
- Reviewed residents' documentation and progress to determine appropriate next steps, assignments, and recovery-related activities.
- Maintained organized records to ensure continuity of support and that residents remained on track with their goals.
Education
GED
Bachelor of Social Work
Skills
Front desk operations
Appointment scheduling
NextGen EMR software
Insurance Data Entry
Administrative support
Organizational skills
Multi-line telephone operation
Customer service
Customer/Client relations
Attention to detail
Organizational skills
Time management
Scheduling
Service-oriented mindset
Listening skills
Appointment management
Certification
- First Aid/CPR Certified
- Certified Peer Support Specialist
- Relias Healthcare & Professional Training (Client/Patient safety, Confidentiality & Professional Conduct, Communication & Professional Boundaries, Crisis Prevention& Response, Documentation & Record Keeping, and Infection Control
Timeline
Support Staff/Front Desk Receptionist
Mountain Comprehensive Care
04.2026 - CurrentRead More
Peer Mentor Supervisor
Liberty Place Recovery Center for Women
12.2025 - 04.2026Read More
Madison County Adult Education
GED
Read More
Eastern Kentucky University
Bachelor of Social Work
Read More
Promoted from Peer mentor (Supervisor) to Support Staff/Front Desk for Mountain Comp Care agency.
Progressed to Peer Mentor, to the Peer Mentor Supervisor, demonstrating strong leadership, reliability, and organizational skills, and was subsequently offered a position as Support staff/Front desk.