Catherine Sritavong
Remx
Atlanta,GA
5
years of professional experience
Customer-focused professional with experience in customer service and as a front desk receptionist. Trilingual in Spanish, English, and Thai, effectively communicates with diverse customers to provide exceptional support. Skilled in resolving concerns, managing high-volume phone calls, scheduling appointments, and performing administrative tasks while ensuring a positive customer experience. Highly organized and detail-oriented, ready to leverage strong communication and multitasking abilities in a remote customer service team.
Work History
Customer Service Representative
1 Year 6 Months- Handled multiple customer requests simultaneously in a fast-paced environment.
- Adapted quickly to new systems and tools for effective service support.
- Maintained accurate records of customer feedback for quality assurance purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
1 Year 1 Month- Assisted in maintaining cleanliness and organization of reception area, enhancing overall workplace appearance.
- Developed familiarity with office management software, improving efficiency in daily administrative tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School or GED
Skills
Customer and client relations
Appointment scheduling
Greeting and seating clients
Data inputting
Administrative support
Trilingual
Timeline
Customer Service Representative
Remx
02.2024 - 08.2025Read More
Receptionist
Blue Moon Chiropratic
01.2021 - 02.2022Read More
Southern Crescent
High School or GED
Read More