Catherine Stafford
Hamtramck Public Schools
Madison Heights
44
years of professional experience
Dynamic professional with a strong background in customer service and teamwork. Proven ability to enhance customer satisfaction and streamline operations. Skilled in stock management and problem-solving, consistently improving store efficiency and fostering loyalty through exceptional service. Committed to driving results and supporting team success.
Work History
Paraprofessional
29 Years 6 Months- Supported instructional activities, enhancing student engagement and participation.
- Assisted in implementing individualized education plans (IEPs) tailored to student needs.
- Facilitated communication between educators, students, and families to promote academic success.
- Monitored student progress, providing feedback to teachers for instructional adjustments.
- Led small group sessions, reinforcing learning concepts and improving comprehension skills.
Sales Associate
5 Years 1 Month- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess product.
- Trained new sales associates on store policies and effective sales techniques to improve team performance.
- Developed merchandising displays to drive product visibility and promote promotional campaigns effectively.
Floor Manager
4 Years 11 Months- Oversaw daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Managed scheduling and labor allocation to align with peak business hours effectively.
Sales Associate
4 Years 9 Months- Utilized point-of-sale systems for accurate transaction processing and inventory management.
- Analyzed sales trends to optimize product offerings and adjust strategies in response to consumer demands.
- Implemented operational improvements that streamlined processes and increased overall store efficiency.
- Mentored junior staff, providing guidance on customer engagement strategies and conflict resolution techniques.
Education
GED
Skills
Customer service
Teamwork and collaboration
Problem-solving skills
Customer relations
Stock management
Time management
Timeline
Paraprofessional
Hamtramck Public Schools
02.1997 - CurrentRead More
Sales Associate
Payless Shoes
01.1993 - 02.1998Read More
Floor Manager
Perrys Drug Store
06.1985 - 05.1990Read More
Sales Associate
Shoppers World
04.1982 - 01.1987Read More
People Community Service
GED
Read More