Catherine Stamps

• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Processed and verified invoices to secure accuracy of billing information.
• Generated monthly invoices for customers in multiple formats to provide transparency.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility. Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

• Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
• Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
• Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
• Discovered and resolved complex problems that affected management and business decisions.
• Assisted senior management with making over 50+ key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Implemented quality control initiatives to reduce downtime and increase revenue.

• Prepared detailed documents and reports in adherence administrative processes.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using AS400, CACTUS, DCPS software.

• Enrolled over 200 providers and Medicaid, Medicare and private insurance plans.
• Obtained NPI numbers for over 210 providers and facilities and updated existing profiles.
• Received and evaluated applications to look for missing and inaccurate information.
• Conducted primary source verifications such as background checks and board certifications.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Determined accurate angles and depths before drilling or giving instructions.
• Trained 5 rig crew members on drilling operations, equipment maintenance and safe working practices.
• Managed project components such as rig operations, providing quotations, equipment management and HSE compliance.
• Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
• Partnered with technical staff to inspect and maintain equipment and oversee repairs.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Carried out day-day-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.
• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.

• Created detailed sales presentations for over 20 customer weekly to communicate product features and market data.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
• Checked client organization and agreements with company priorities through automating content management systems.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Provided sales and customer service assistance to walk-in traffic
• Retained consistent client base by conducting market research to develop brand strategy.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.