Catherine Stanislaw
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
Work History
Cafe Barista
Cafe
Queens, NY
04.2024 - Current
- Work here seasonal, when requested and If I am needed for the weekends. Do have keys to open location up for morning shifts and closings.
- Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
- Trained new baristas on equipment operation and customer service standards.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Maintained regular and consistent attendance and punctuality.
Cleaning Services
Cleaning
Brooklyn, NY
01.2022 - Current
- Enhanced customer satisfaction by providing prompt and efficient cleaning services for offices, homes, and commercial spaces.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Enhanced client satisfaction by providing thorough and efficient cleaning services for various home settings.
- Maintained a clean, well-organized facility by overseeing maintenance tasks and scheduling routine cleaning services.
- Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
- Maintained discretion when dealing with sensitive information found during the course of providing home cleaning services for clients'' peace of mind.
- Achieved high levels of customer satisfaction by providing thorough and efficient cleaning services.
311 Service Representative
Stratford Solutions
New York
01.2022 - 11.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Improved customer service wait times to mitigate complaints
- Used proven techniques to de-escalate angry customers during telephone interactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Clerical/Dispatcher Coordinator
Rapid Armored
Brooklyn, New York
01.2021 - 12.2021
- Scheduled loads according to priority and available equipment
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Utilized various software systems to facilitate movement, planning and scheduling
- Kept detailed and updated records of calls in physical and electronic databases
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Monitored changes in delivery schedule and communicated changes to customers
- Worked closely with transportation supervisor to dispatch and assign loads
- Answered customer requests with information about product availability, shipping information and status updates
- Identified locations and needs of callers to accurately send assistance
- Reported delays, accidents or other traffic and transportation situations
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Experience with importing and exporting files to customers regarding the SNG system
- Knowledgeable in EVAS, and Track & Trace computer operations
- Extended background in SNG system and Mass Hamilton lock system
Appointment Setter
Global Contact Services
Queens
07.2016 - 11.2017
- Provided exceptional customer service through effective telephone communication and follow-ups
- Answered telephones and directed calls to appropriate staff members
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Investigated and analyzed client complaints to identify and resolve issues
- Booked car (Access-A-Ride service) for clients to get to their destinations and back home safely
- Booked trips within the five boroughs as well as canceled and rescheduled trips for clients
Marshalls Department Store
Marshalls Department Store
Brooklyn NY
2015 - 2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked varies shifts from morning to afternoons and evenings when needed.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Worked varies positions from cashier, to working the floor, fitting room, Organization of certain sections.
Security Guard
All Seasons Protection Services
New York
2013 - 2016
- Searched individuals and baggage for weapons and other prohibited items
- Verified photo IDs and tickets to allow guests passage
- Guarded restricted areas to prevent unauthorized entry
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Addressed problems quickly and reported clear information while working under minimal supervision
- Secured personnel and premises by inspecting buildings and patrolling property
Education
High School Diploma -
Kurt Hahn Expeditionary Learning School
Brooklyn, NY01-2013
Some College Credits - Criminal Justice
Kingsborough Community College
Brooklyn, NYSkills
- De-escalation Techniques
- Data Entry
- Responding to Difficult Customers
- Verbal and Written Communication
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Creative Problem Solving
- Customer Service
- Data Entry and Maintenance
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Courteous Demeanor
- Quality Assurance Controls
- Clerical Support
- Call Center Operations
- Route Management
- Fleet Dispatching
- Microsoft Office
- Time Management
- Empathy and patients
- Complaint handling
EDUCATION AND TRAINING
true
Languages
Polish
Native or Bilingual
English
Full Professional
Timeline
Cafe Barista
Cafe
04.2024 - Current
Cleaning Services
Cleaning
01.2022 - Current
311 Service Representative
Stratford Solutions
01.2022 - 11.2022
Clerical/Dispatcher Coordinator
Rapid Armored
01.2021 - 12.2021
Appointment Setter
Global Contact Services
07.2016 - 11.2017
Marshalls Department Store
Marshalls Department Store
2015 - 2016
Security Guard
All Seasons Protection Services
2013 - 2016
High School Diploma -
Kurt Hahn Expeditionary Learning School
Some College Credits - Criminal Justice
Kingsborough Community College