Katherine Blackstock
Murrayville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
CAFE ATTENDANT AND NUTRITIONAL AIDE
NORTHEAST GEORGIA HOSPITAL- LUMPKIN
Dahlonega, GA
11.2025 - Current
- Maintained cleanliness and organization of workstations and dining areas.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Assisted with inventory management, including restocking supplies as needed.
- Handled cash register operations, ensuring accurate transactions and balance.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Participated in training sessions to enhance knowledge of nutritional practices and procedures
- Engaged with residents to understand dietary needs and preferences for improved satisfaction
- Collaborated with dietary team to deliver personalized nutrition plans for residents
- Developed strong relationships with patients through attentive listening skills and empathetic communication techniques.
- Assisted dietitians in developing customized meal plans for patients with specific dietary needs.
Cook
Dahlonega Country Day Academy
Dahlonega, GA
09.2023 - 04.2024
- Prepared nutritious meals following dietary guidelines for children.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety.
- Assisted in menu planning by suggesting seasonal ingredients and recipes.
- Operated kitchen equipment, including ovens, mixers, and slicers effectively.
- Collaborated with staff to accommodate special dietary needs and preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Custodian
Lumpkin County Government
Dahlonega, GA
11.2022 - 04.2023
- Maintained cleanliness and sanitation standards in public facilities.
- Operated cleaning equipment including floor buffers and pressure washers effectively.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Customer Service Representative
Windstream
Dalton, GA
08.2020 - 07.2021
- Resolved customer inquiries and technical issues through effective communication and problem-solving skills.
- Managed high-volume calls, ensuring efficient service and customer satisfaction.
- Utilized CRM systems to track interactions, maintaining accurate records of customer engagements.
- Collaborated with cross-functional teams to streamline processes and enhance overall service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Team Lead
Chick-fil-A
Dalton, GA
09.2018 - 09.2020
- Led team in delivering exceptional customer service and maintaining operational efficiency.
- Trained and mentored new staff on company policies and best practices.
- Implemented process improvements to streamline workflow and enhance productivity.
- Monitored inventory levels, ensuring timely restocking and minimizing waste.
- Resolved customer concerns promptly, fostering a positive dining experience.
- Worked different stations to provide optimal coverage and meet production goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Juvenile Correctional Officer 2
Department of Juvenile Justice
Dalton, GA
12.2015 - 01.2018
- Supervised juvenile residents in compliance with safety protocols and facility regulations.
- Implemented behavior management strategies to promote positive interactions among youth.
- Conducted regular inspections of living areas to ensure cleanliness and adherence to standards.
- Mediated conflicts between residents, utilizing de-escalation techniques to maintain order.
- Monitored daily activities, documenting incidents and behavioral changes for case management reviews.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Led recreational activities that fostered teamwork, communication skills, and physical fitness among residents.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
YMCA TEEN LEADERSHIP DIRECTOR
YMCA CAMP OCOEE
Ocoee, TN
05.2010 - 08.2015
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Led group activities, fostering teamwork and communication among campers.
- Developed engaging lesson plans tailored to diverse age groups and interests.
- Supervised daily operations, ensuring a safe and enjoyable environment for all participants.
- Coordinated logistics for trips and events, streamlining processes for better efficiency.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School Diploma -
CHRISTIAN HERITAGE SCHOOL
Dalton, GA05-2009
Skills
- Food safety
- Cleanliness maintenance
- Team coordination
- Cash handling proficiency
- Customer service
- Critical thinking
- Problem resolution
- Emergency response
- Integrity and honesty
- De-escalation techniques
Timeline
CAFE ATTENDANT AND NUTRITIONAL AIDE
NORTHEAST GEORGIA HOSPITAL- LUMPKIN
11.2025 - Current
Cook
Dahlonega Country Day Academy
09.2023 - 04.2024
Custodian
Lumpkin County Government
11.2022 - 04.2023
Customer Service Representative
Windstream
08.2020 - 07.2021
Team Lead
Chick-fil-A
09.2018 - 09.2020
Juvenile Correctional Officer 2
Department of Juvenile Justice
12.2015 - 01.2018
YMCA TEEN LEADERSHIP DIRECTOR
YMCA CAMP OCOEE
05.2010 - 08.2015
High School Diploma -
CHRISTIAN HERITAGE SCHOOL