Catherine Stewart
Chicago,United States
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring seven years of relevant work experience to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Shirley Ryan Ability Lab
04.2021 - 11.2023
- Built and maintained positive working relationships with patients and staff.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
Public Safety Coordinator
University Of Chicago Medicine
05.2015 - 10.2020
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Part
Transportation Telecommunication. Security Officer
Larabida Children’s Hospital
06.2012 - 02.2015
- Front desk reception, administrative tasks, filing, compiling reports, addressing conflicts, driving individuals to destinations, and ensuring the safety of all entities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Associate of Arts, Criminal Justice -
01.2020
Skills
- Oral communications
- Problem solving
- Team Building
- Critical Thinking
- Proficient with Microsoft Office (Excel, Word
- Customer Service
- EMR Updating
- Patient check-in
- Administrative and Office Support
- Registration and Admissions
Certification
- 20 Hours of Unarmed Security training
- Cardiopulmonary Resuscitation (CPR)
- Permanent Employee Registration Card (PERC)
References
REFERENCES UPON REQUEST
Timeline
Patient Service Representative - Shirley Ryan Ability Lab
04.2021 - 11.2023
Public Safety Coordinator - University Of Chicago Medicine
05.2015 - 10.2020
Transportation Telecommunication. Security Officer - Larabida Children’s Hospital
06.2012 - 02.2015
Olive Harvey College - Associate of Arts, Criminal Justice,