Catherine Stokes
Galena,OH
Summary
Motivated professional seeking a full-time opportunity to leverage strong interpersonal skills, time management, and problem-solving abilities. Eager to contribute to a collaborative team, embrace new challenges, and make a meaningful impact. Passionate about driving success in a fast-paced, results-oriented environment.
Overview
25
25
years of professional experience
Work History
Sales Consultant, Interior Design
Closets by Design
01.2025 - Current
- Collaborate closely with clients to determine their specific needs and preferences for each design project.
- Organize detailed documentation of contracts, invoices, purchase orders, delivery schedules for efficient record-keeping purposes.
- Present design proposals using 3D visualization software, allowing clients to easily envision the final outcome of the project.
Property Coordinator
Choice Property Resources
05.2024 - 04.2025
- Coordinate the preparation and distribution of Choice materials for training client property staff when a vendor agreement is executed.
- Contact the property via phone and email to ensure training materials are received, introduce Choice, review vendor agreement marketing requirements, and assist in obtaining vendor marketing materials.
- Responsible for creating and maintaining
several records in Salesforce, including property, account, agency agreement, condo opportunities and preparing master street address lists. - Provides direct support to business development by drafting telecom sheets and association agency agreements.
- Assist with large group vetting initiatives by
monitoring vendor opportunity stages, creating Condo Opportunities. - Assist the Director of Operations on special projects as needed.
- Provide ongoing support to Choice client’s properties and management staff to encourage the implementation of a vendor agreement and increase penetration rates.
- Prepare reports and summaries of implementation activity and contacts.
- Resolve ongoing service issues with promotional accounts or property wide problems.
- Coordinate promotional and/or demo account activations for our clients with vendors.
Volunteer, Victims Advocate
Helpline Of Delaware And Morrow Counties
09.2023 - 09.2024
- Individual support at hospitals and law enforcement agencies
- One-on-one crisis intervention and follow up
- Healing workshops for Survivors & their support people
- Trauma-informed support for sexual assault Survivors
Family Caregiver
Personal Leave
10.2021 - 06.2024
- Coordinated healthcare appointments for family members.
- Advocated for their needs when interacting with healthcare professionals or insurance companies.
- Prepared healthy meals based on dietary restrictions and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Sr. Personal Production Associate
Huntington National Bank
07.2012 - 07.2022
- Provide Administrative support for the mortgage retail sales department by supporting high producing mortgage loan officer.
- Manage day-to-day activities and interaction between clients and Huntington in terms of establishment, documentation and maintenance of the relationship.
- Managed $10M+ pipeline with approximately 300 loans.
- Built a warm and effective rapport with clients and Huntington's internal partners.
- Service customers by providing detailed information on specific accounts.
- Resolved complex problems regarding service activities and operational issues.
- Collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations.
Sr. Personal Banker
Huntington National Bank
01.2010 - 07.2012
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Achieved 150% on year -to-date goals
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Personal Banker
Wesbanco Bank
11.2007 - 12.2009
- Cross-sold bank products and services to meet customer needs.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Presented new and additional products and services to existing customers.
- Verified customer identity and reviewed documentation for accuracy.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Interpreter
ASIST Translation Services Inc.
12.2006 - 12.2009
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Customer Service Associate
Limited Brands
03.2006 - 11.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Travel Agent
American Express
05.2000 - 06.2004
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Education
Bachelor of Science - Computer Science And Programming
American University in Cairo (AUC)
05.2002
Skills
- Problem-solving
- Compassionate care
- Transportation assistance
- Active listening
- Case management
- Attention to detail
- Administrative support
Languages
Arabic
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Sales Consultant, Interior Design
Closets by Design
01.2025 - Current
Property Coordinator
Choice Property Resources
05.2024 - 04.2025
Volunteer, Victims Advocate
Helpline Of Delaware And Morrow Counties
09.2023 - 09.2024
Family Caregiver
Personal Leave
10.2021 - 06.2024
Sr. Personal Production Associate
Huntington National Bank
07.2012 - 07.2022
Sr. Personal Banker
Huntington National Bank
01.2010 - 07.2012
Personal Banker
Wesbanco Bank
11.2007 - 12.2009
Interpreter
ASIST Translation Services Inc.
12.2006 - 12.2009
Customer Service Associate
Limited Brands
03.2006 - 11.2007
Travel Agent
American Express
05.2000 - 06.2004
Bachelor of Science - Computer Science And Programming
American University in Cairo (AUC)
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