CASSIDY ANNE KLEBBA

• Processing, organizing, and managing documents that come into the company . Validate the accuracy and completeness of all designer-submitted materials Making digital and physical files for each client

•Administered the bi-weekly payroll for all designers, ensuring accuracy ◦ Directed all design correspondence, verifying final aesthetic details . Worked with ClosetPro software, CBD manager software and Outlook.

• Processed data entry for all incoming clients . Ensured financial compliance verifying upfront 50% deposit requirements.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Prioritized helping customers over completing other routine tasks in store.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Utilized Microsoft Office tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

• Supervised day-to-day operations of a team of over 12 employees to meet performance, quality and service expectations, along with employee and customer satisfaction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, all while keeping a professional demeanor by staying calm when addressing unhappy or angry customers.
• Responsible for all opening and closing procedures independently, including daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Coordinating correspondence between the venue and customers, while maintaining and managing all files for events held at the venue.
• Managed inventory levels to minimize stockouts while reducing overhead costs for kitchen, party rooms, and maintenance of the venue.