Catherine Sulla
Ypsilanti,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Morley Companies
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Graduate Assistant
Western Illinois University
08.2020 - 05.2022
- Assisting and appointment booking for students
- Taking on a wide variety of tasks for the office staff as needed
- Highly detailed oriented data entry
- Working with various filing systems and data programs
- Cross referencing data over multiple spreadsheets
- Managing both long term and short term projects
- Balancing tasks by priority level
- Communicating tasks between other graduate assistants
Rental Coordinator
Lizzy Lift Inc
10.2019 - 03.2020
- Assist customers via phone and email with rental requests
- Working in a fast paced environment
- Work with very short time tables
- On call after hours a few times a month
- Problem solve quickly to mitigate excess cost or money/time lost
- Serve as the go between for customer and rental companies
- Wide knowledge of machinery and rental needs
Volunteer
Poised for Success
09.2019 - 01.2020
Boutique Manager
Sugarfina
11.2018 - 09.2019
- Execute visual marketing changes in accordance with applicable deadlines
- Order, ship, and receive products in order to meet customer demand
- Conduct interviews for applicants and train new employees on business strategy
- Organize prospective partnerships with local businesses via outreach meetings
- Troubleshoot and repair all technical issues with computer, phone, and internet for employees
- Responsible for monitoring customer satisfaction
- Report sales results to upper management on a daily, weekly & monthly basis.
Assistant Boutique Team Leader
Francesca’s Collections
08.2016 - 11.2018
- Identified staff vacancies, recruited, interviewed, and selected applicants
- Trained new employees on all computer software, company policies, and sale strategies
- Created, refined, and updated all time sheets
- Analyzed sales reports and delivered summaries advising necessary changes to maximize profits.
Education
Masters of Music - Vocal
Western Illinois University
Macomb, IllinoisBachelors of Music - Vocal
Millikin University
Decatur, Illinoisundefined
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WIU Community Music School
2022
Skills
- Microsoft Office, including Excel and PowerPoint
- Excellent planning and strategic thinking
- Excellent written and verbal communication skills
- Excellent leadership and collaborative work skills
- Customer Relations
- Active Listening
- Project Management Abilities
Timeline
Customer Service Representative
Morley Companies
07.2023 - Current
Graduate Assistant
Western Illinois University
08.2020 - 05.2022
Rental Coordinator
Lizzy Lift Inc
10.2019 - 03.2020
Volunteer
Poised for Success
09.2019 - 01.2020
Boutique Manager
Sugarfina
11.2018 - 09.2019
Assistant Boutique Team Leader
Francesca’s Collections
08.2016 - 11.2018
Masters of Music - Vocal
Western Illinois University
Bachelors of Music - Vocal
Millikin University
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WIU Community Music School
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