Catherine Talbott
Freedom
Summary
Compassionate and dedicated professional with a background in correctional services and customer support, bringing strong interpersonal, conflict resolution, and crisis management skills. Experienced in working with diverse populations, maintaining safety, and building respectful relationships in high-stress environments. Adept at active listening, problem solving, and connecting individuals with appropriate resources. Seeking to transition into social work to support individuals and communities through advocacy, guidance, and access to supportive services.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Driver
Cavanaugh Colors
Watsonville
04.2019 - Current
- Flower and vegetable deliveries throughout the Bay Area for a wholesale nursery.
- Loading and unloading trucks.
- Reviewing invoices.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Adhered to delivery schedules and deadlines.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
Bartender/Server
California Pines Lodge
Alturas
04.2019 - Current
- Taking food and drink orders from customers, serving food and preparing alcohol/ non alcohol beverages.
- Mixing cocktails.
- Handling cash and credit payments.
- Cleaning bar at end of shift.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained and mentored new team members in proper bar operations.
Correctional Officer II
Modoc County Sheriffs Office
Alturas
11.2012 - Current
- Receive arrestees from allied agencies and book them into county jail.
- Observe and document all inmate activities throughout my shift.
- Check on inmates every 30 minutes.
- Take inmates to and from court, church services and transport for medical services or transport to prison.
- Dispatched officers to incidents/ and or crimes in progress, took counter reports, livescan services for the public.
- Serve civil paperwork to inmates.
- Livescan service for both criminal and civil.
- Process arrest reports and submit cases to the DA's office for criminal prosecution.
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Administered daily counts of inmates and documented for recordkeeping.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
- Supervised inmate workers assigned to various tasks throughout the facility.
- Searched inmates and cells for contraband and confiscated unauthorized items.
Large family childcare provider
Katie's Place
Alturas
08.2002 - Current
- I ran a large family childcare for children ages 0-12 yrs from my home; caring for up to 14 children at a time.
- I worked with state programs such as First 5, California children's food program, and Calworks.
- I provided daily routines of art, social, self help skills, including proper nutrition, and help with home work.
- I coached on several athletic teams in the community for not only my clients but other children in the community as well.
- I was also Vice President of the Modoc County Childcare Association for 6 years.
- Provided guidance to support the development of positive behavior in children through proactive strategies such as modeling appropriate behaviors and setting clear limits.
- Ensured compliance with licensing regulations by tracking attendance records, preparing reports, maintaining accurate files.
- Maintained a safe environment for all children by implementing safety protocols including indoor and outdoor supervision.
Customer Account Representative Insurance Producer
State Farm
Watsonville
03.2024 - 01.2026
- Demonstrated strong communication skills when interacting with customers via phone, email, or chat.
- Performed data entry tasks to update account information in the system.
- Developed an understanding of various products in order to effectively answer questions.
- Conducted regular account reviews and assessments, identifying areas of improvement and recommending solutions to customers.
- Conducted customer service calls and responded to inquiries in a professional manner.
- Managed customer inquiries regarding policies and claims efficiently.
- Assisted clients with account updates and personal information changes.
- Educated customers on insurance products and coverage options available.
- Explained the features, advantages, and benefits of products or services to potential customers.
- Received several letters from customers and awards from management team for superb customer service.
Education
Criminal Justice
Cabrillo College
Business
Western International University
Skills
- Inmate monitoring
- Search procedures
- Booking procedures
- Reliability
- Multitasking Abilities
- Incident reporting
- CDL
- Cash handling
- Customer service
- Serving
- Security
- Driving
- Client documentation
- Violence prevention
- Referrals and networking
Certification
- Corrections Officer Core Course, 05/01/14
- PC 832, 05/01/15
- DAR, 08/01/18
- Food handlers card, 01/01/24 to 01/01/27
References
References available upon request
Volunteer Experience
- Member, Modoc County Sheriff's Possee, Alturas, Alturas, CA
- Member, Modoc County Chamber of Commerce, Alturas, Alturas, CA
- Member, Santa Cruz County Chamber of Commerce/ Pajaro Chapter, Watsonville, Watsonville, CA
Work Permit
Authorized to work in the US for any employer
Timeline
Customer Account Representative Insurance Producer
State Farm
03.2024 - 01.2026
Delivery Driver
Cavanaugh Colors
04.2019 - Current
Bartender/Server
California Pines Lodge
04.2019 - Current
Correctional Officer II
Modoc County Sheriffs Office
11.2012 - Current
Large family childcare provider
Katie's Place
08.2002 - Current
Criminal Justice
Cabrillo College
Business
Western International University