Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Tyler

Blackshear,GA

Summary

Dynamic professional with extensive experience at USPS, excelling in customer service and warehouse management. Proven ability to enhance customer satisfaction and resolve conflicts with empathy. Skilled in data entry and route optimization, consistently achieving high productivity levels while maintaining strong relationships with clients and coworkers.

Overview

10
10
years of professional experience

Work History

Carrier/Supervisor

USPS
01.2018 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
  • Gathered, organized and input information into digital database.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Developed strong relationships with clients, providing excellent customer service and support.

Picker

Stewart Distribution
02.2015 - 08.2018
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Picked and packed order items.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.

Education

High School Diploma -

Pierce County High School
Blackshear, GA
05-2012

Skills

  • Warehouse management
  • Transportation management
  • Customer service
  • Office equipment proficiency
  • Fleet management
  • Route optimization
  • Data entry

Timeline

Carrier/Supervisor

USPS
01.2018 - Current

Picker

Stewart Distribution
02.2015 - 08.2018

High School Diploma -

Pierce County High School

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