Deborah McFadden
Fairport Harbor
Summary
Dynamic Package Carrier Supervisor at UPS with a proven track record in route optimization and customer service excellence. Enhanced workflow efficiency through process improvements and conflict resolution. Skilled in warehouse management and fostering teamwork, ensuring timely deliveries and high customer satisfaction. Adaptable and committed to achieving operational goals.
Overview
17
17
years of professional experience
Work History
Package Carrier Supervisor
UPS
Austinburg, OH
06.2020 - Current
- Delivered packages efficiently, ensuring timely service and customer satisfaction.
- Operated package scanning systems to maintain accurate delivery records.
- Assisted in training new team members on safety protocols and operational procedures.
- Monitored vehicle loads for compliance with safety regulations and company standards.
- Implemented process improvements that enhanced workflow efficiency within delivery operations.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Developed strong relationships with clients, providing excellent customer service and support.
Medical Secretary
North Coast Mental Health
Beachwood, OH
05.2018 - 03.2020
- Managed patient scheduling and appointments, optimizing office workflow efficiency.
- Coordinated communication between medical staff and patients to ensure clarity of information.
- Maintained accurate patient records using electronic health record systems for compliance and accessibility.
- Streamlined administrative processes, reducing response times for patient inquiries and requests.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
University Hospital of Geneva
Office Coorinator
Geneva, OH
04.2009 - 03.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
North High School
Eastlake, OHSkills
- Warehouse management
- Route optimization
- Report preparation
- Weather tolerance
- Scan parcels
- Sorting mail
- Route deliveries
- Teamwork and collaboration
- Customer service
- Critical thinking
- Decision-making
- Conflict resolution
Timeline
Package Carrier Supervisor
UPS
06.2020 - Current
Medical Secretary
North Coast Mental Health
05.2018 - 03.2020
University Hospital of Geneva
Office Coorinator
04.2009 - 03.2017
High School Diploma -
North High School