Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Viall

237 South Caribou Rd, Fort Fairfield,ME

Summary

Results-driven Executive Travel Consultant with over 30 years of Sabre experience in managing complex travel itineraries for corporate clients. Proven track record of exceeding client expectations and delivering exceptional customer service.

Overview

41
41
years of professional experience

Work History

Executive Travel Consultant

World Travel Inc.
01.2016 - Current
  • Successfully booked and managed complex travel itineraries for high-profile clients.
  • Demonstrated exceptional customer service skills and attention to detail in all interactions.
  • Utilized strong communication and problem-solving abilities to resolve client travel issues efficiently.

Lead Travel Consultant

FCm Travel Solutions
01.2005 - 01.2016
  • Developed training materials and conducted regular training sessions for new team members.
  • Created customized travel itineraries for high-profile clients, ensuring exceptional customer satisfaction.

VIP Travel Consultant

American Express Corporate Travel Service
01.2000 - 01.2004
  • Cultivated strong relationships with hotels, airlines, and vendors to ensure VIP treatment.
  • Handled last-minute changes efficiently and maintained discretion with confidential information.
  • Provided exceptional customer service, exceeding expectations and managing high-pressure situations effectively.

Corporate Travel Consultant

Destinations Travel
01.1995 - 01.2000
  • Utilized knowledge of industry trends to provide cost-effective solutions for clients.

Customer Service Supervisor

American Airlines FlyAAway Vacations
01.1985 - 01.1995
  • Collaborated with cross-functional teams to enhance service delivery and resolve escalated issues.

Education

Associate of Science - Exotic Animal Training & Management

Moorepark Collage
Moorepark, CA

Skills

  • Customer service
  • Communication
  • Organization
  • Attention to detail
  • Multitasking
  • Interpersonal skills
  • Executive support
  • Customer-oriented

Timeline

Executive Travel Consultant

World Travel Inc.
01.2016 - Current

Lead Travel Consultant

FCm Travel Solutions
01.2005 - 01.2016

VIP Travel Consultant

American Express Corporate Travel Service
01.2000 - 01.2004

Corporate Travel Consultant

Destinations Travel
01.1995 - 01.2000

Customer Service Supervisor

American Airlines FlyAAway Vacations
01.1985 - 01.1995

Associate of Science - Exotic Animal Training & Management

Moorepark Collage

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Catherine Viall