Anastasia Dimitrion
Barnegat Township
Summary
Dynamic travel consultant with extensive experience at World Travel Inc, excelling in executive travel coordination and customer service excellence. Achieved over $100,000 in annual savings through strategic travel management. Proficient in Concur and adept at problem resolution, ensuring seamless logistics and compliance for high-profile clients.
Overview
20
20
years of professional experience
Work History
Dedicated Concierge/Executive Travel Consultant
World Travel Inc
02.2025 - Current
- Coordinated complex travel arrangements for corporate and executive-level trips, integrating transportation logistics, conference schedules, and meeting coordination for seamless execution.
- Booked comprehensive travel itineraries encompassing air, rail, hotel, car rentals, and alternative ground transportation.
- Arranged both domestic and international travel for employees attending conferences, meetings, and corporate events.
- Organized and managed group travel logistics to ensure seamless coordination and compliance with company policies.
- Delivered exceptional customer service to dedicated account, ensuring client satisfaction and fostering long-term retention.
- Delivered 24/7 on-call support for VIP and concierge-level clients.
- Managed and reconciled Concur expense reports accurately and efficiently.
- Built and maintained traveler profiles within Concur and Sureware for accuracy.
- Achieved yearly savings by effectively utilizing airlines' nonrefundable exchange with name change policy.
VIP/Concierge Agent
World Travel Inc
10.2022 - 02.2025
- Responded to inquiries from VIP and concierge-level clients around the clock, resolving problems swiftly.
- Coordinated complex travel arrangements for corporate and executive-level trips, including transportation logistics, conference schedules, and high-level meeting coordination.
- Coordinated complex travel arrangements for corporate and executive-level trips, managing transportation logistics, conference schedules, and meeting coordination to meet client needs.
- Booked comprehensive travel itineraries for air, rail, hotel, car rentals, and alternative ground transportation, enhancing travel efficiency for clients.
- Organized and managed group travel logistics to ensure seamless coordination and compliance with company policies.
- Delivered exceptional customer service to both new and existing clients, ensuring satisfaction and long-term retention.
- Applied fare and travel policies consistently to meet the needs of a diverse business client base.
- Delivered 24/7 on-call support for VIP and concierge-level clients, ensuring quick response and effective problem resolution.
VIP Customer Service Consultant for E*Trade Financial/Morgan Stanley
American Express
07.2017 - 06.2022
- Served as VIP agent for E*TRADE Financial, managing client relationships and providing tailored support to enhance client satisfaction.
- Oversaw VIP traveler management for TRADE Financial, handling all responsibilities from previous agency to ensure seamless client experiences.
- Assisted customers with inquiries and account issues effectively.
- Resolved conflicts by listening and providing tailored solutions.
- Educated clients on product features and benefits for better understanding.
VIP Customer Service Consultant (E*TRADE)
World Travel Inc
10.2005 - 01.2017
- Dedicated VIP Agent for E
- TRADE Financial VIP travelers including Board of Directors and C-Suite executives.
- Delivered exemplary customer service to new and existing clients, enhancing overall client satisfaction.
- Maintained high level corporate account for 15+ years.
- Consecutively saved over $100,000 yearly on overall travel costs by utilizing corporate travel points, waivers and business relationships.
- Coordinated transportation and schedules for corporate trips, ensuring seamless logistics for conferences and high-level meetings.
- Coordinated travel arrangements for air, rail, hotel, car, and alternate ground transportation.
- Booked domestic and international flights and hotels for employees traveling to conferences and meetings.
- Arranged travel accommodations for small groups and executive clients.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
- Advised on security protocols for individuals traveling to high-risk areas, prioritizing traveler safety.
Education
Associates Degree - Travel & Tourism
Raritan Valley Community College
Branchburg Township, NJ06-1990
Webmaster Certification - Web Master Design
NJIT
VirtualSkills
- Policy compliance
- Customer service excellence
- Corporate policy mastery
- Operational and process improvement
- Microsoft Office proficiency
- Concur travel and expense management
- Executive travel coordination
- Relationship development strategies
- Travel research and planning
- Problem resolution techniques
- Travel logistics
Timeline
Dedicated Concierge/Executive Travel Consultant
World Travel Inc
02.2025 - Current
VIP/Concierge Agent
World Travel Inc
10.2022 - 02.2025
VIP Customer Service Consultant for E*Trade Financial/Morgan Stanley
American Express
07.2017 - 06.2022
VIP Customer Service Consultant (E*TRADE)
World Travel Inc
10.2005 - 01.2017
Associates Degree - Travel & Tourism
Raritan Valley Community College
Webmaster Certification - Web Master Design
NJIT