Catherine Ward
Milwaukee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Atos Medical
Milwaukee, WI
02.2002 - 05.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Associate
AT&T
Milwaukee, WI
03.1999 - 05.2002
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Education Administration
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Inbound and Outbound Calling
- Call Center Operations
- Customer Service
- Positive and Professional
- Clerical Support
- Professional Telephone Demeanor
- Medical terminology knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Atos Medical
02.2002 - 05.2004
Customer Service Associate
AT&T
03.1999 - 05.2002
Some College (No Degree) - Education Administration
University of Wisconsin - Milwaukee
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