Catherine Willis
Houston,TX
Summary
Accomplished Transportation Security Officer at the Department of Homeland Security, TSA, with a proven track record in enhancing passenger safety and streamlining security processes. Expert in operations management and policy enforcement, demonstrating integrity and team development skills. Significantly improved compliance with SOP standards and incident response procedures, ensuring a safer travel environment.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
Houston, TX
04.2016 - Current
- Led staff in maintaining compliance with SOP standards.
- Directed protocols ensuring thorough passenger scrutiny prior to flight.
- Oversaw performance metrics to ensure optimal work outcomes.
- Offering insights to supervisors and managers on various human resources issues, including employee performance, promotions, reassignments, awards, and more.
- Managed incident response procedures effectively, minimizing potential threats and ensuring passenger safety.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager to secure resources, such as computer hardware and software.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
- Instructs passengers through security check points by informing the of security screening requirements the can perform to assist us in performing our duties.
- Responds to and resolves problems as they occur both with the public and stakeholders.
- Operates x-ray equipment, hand held/walk through metal detectors, explosive trace detection equipment and other tools needed to ensure the safe passage of public and their property.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed pat-downs to look for unauthorized materials and weapons.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Enhanced public understanding of security procedures through clear and effective communication.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
Education
Springfield Gardens High School
Queens, NYSkills
- Integrity and honesty
- De-escalation techniques
- Policy enforcement
- Team development
- Public safety awareness
- Operations management
- Procedure implementation
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
04.2016 - Current
Springfield Gardens High School