Catherine Ann Sallada
Cleveland,OH
Summary
Dedicated and results-oriented healthcare professional with a Master's in Healthcare Administration and a Bachelor's in Public Health. Experienced in account management within the healthcare technology sector, adept at fostering client relationships and delivering tailored solutions to meet their needs. Possesses a deep understanding of healthcare systems and regulations, coupled with strong communication and problem-solving skills. Committed to driving positive outcomes and enhancing the delivery of healthcare services through innovative technology solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager & Client Success Executive
Lightbeam Health Solutions
01.2022 - Current
- Develop and implement client-centric growth strategies, fostering long-term partnerships and driving account-specific objectives to surpass performance expectations and help secure 2024 Best in KLAS recognition.
- Lead client onboarding processes and implementations, ensuring seamless transitions and timely execution while maintaining a deep understanding of client SOPs and industry protocols.
- Provide proactive support and innovative solutions, continuously monitoring partner performance and identifying areas for improvement to maximize program effectiveness and achieve Key Performance Indicators.
- Collaborate cross-functionally to deliver comprehensive compliance reporting, conduct regular business reviews, and facilitate ongoing client meetings to drive alignment with partnership goals, foster transparency, and identify growth opportunities.
General Manager & Yoga Instructor
Yoga Six Saint Louis
Saint Louis, Missouri
07.2019 - 01.2022
- Orchestrated operations of a premier fitness studio, achieving acclaim as the Best Fitness Studio in St. Louis by Class Pass and securing the Number one ranking according to Hoodline, accommodating a robust weekly student base of 1500-2000 individuals.
- Oversaw a diverse team of over 60 employees, ensuring seamless day-to-day operations and fully staffed schedules for 98 classes weekly, while fostering a supportive environment conducive to staff development and exceptional customer service.
- Implemented impactful financial strategies, meeting monthly budgeting goals through meticulous expense assessment, optimized marketing plans, and the cultivation of a dynamic studio culture, resulting in increased student retention and attraction amidst a competitive market landscape.
Assistant Manager & Yoga Instructor
Yoga Six Saint Louis
Saint Louis, Missouri
03.2016 - 06.2019
- Demonstrated instrumental contributions to day-to-day studio operations, showcasing proficiency across various areas such as database management, sales, and inventory control, prioritizing customer satisfaction at every touchpoint.
- Excelled in sales performance, attaining top nationwide rankings in 2018 and generating over $75,000 in under two weeks, highlighting a keen ability to drive business growth and achieve exceptional results.
- Cultivated outstanding client experiences through personalized interactions, efficient issue resolution, and comprehensive account management for the Midwest region, while fostering an inclusive environment and providing ongoing support and training to staff members.
Student Teaching Assistant
University Missouri Saint Louis
Saint Louis, Missouri
01.2017 - 05.2017
- Provided invaluable support to students in their Anatomy and Physiology I Lecture and Lab sessions on a weekly basis
- Conducted comprehensive lab review sessions using animal cadavers to prepare students for exams and practical assessments
- Developed and facilitated study sessions, as well as crafted detailed review sheets, to enhance students' understanding and retention of course material.
Emergency Department Medical Scribe
SSM DePaul Hospital
Bridgeton, Missouri
07.2015 - 01.2017
- Acted as a personal scribe to physicians and mid-level providers in a fast-paced emergency department, ensuring accurate and efficient documentation while collaborating closely with healthcare professionals to deliver optimal patient care
- Proficiently gathered patient information and communicated effectively with both providers and patients to facilitate seamless care delivery
- Demonstrated mastery of medical terminology and applied it appropriately to accurately document patient encounters and medical procedures.
Education
Master of Health Administration - Population Health Management
Maryville University
12.2022
Bachelor of Science - Public Health & Social Justice
Saint Louis University
12.2016
Skills
- Strategic Account Management & Revenue Growth Strategy
- Client Relationship Building & Retention
- Growth Optimization
- Business Review Facilitation
- Communication & Interpersonal Skills
- Healthcare Technology Solutions
- Problem-solving & Innovative Thinking
- Strategic Planning & Business Development
- Program Effectiveness Optimization
- Technical Support & Troubleshooting
- Team Leadership & Management
- Healthcare Systems Understanding
- Healthcare Regulations Knowledge
Certification
- Tableau Essential Training, 02/2024
- Linked In Tableau Training
- Basic Life Support for Healthcare Providers Certification, 01/2017, 01/2019
- Medical Assistant Certification, 08/2017
- Licensed by the American Red Cross for CPR and First Aid, 05/2016
- Registered Vinyasa Yoga Instructor 200-hour Training, 05/2016
- Blackbelt in Taekwondo, 07/2003
Timeline
Account Manager & Client Success Executive
Lightbeam Health Solutions
01.2022 - Current
General Manager & Yoga Instructor
Yoga Six Saint Louis
07.2019 - 01.2022
Student Teaching Assistant
University Missouri Saint Louis
01.2017 - 05.2017
Assistant Manager & Yoga Instructor
Yoga Six Saint Louis
03.2016 - 06.2019
Emergency Department Medical Scribe
SSM DePaul Hospital
07.2015 - 01.2017
Master of Health Administration - Population Health Management
Maryville University
Bachelor of Science - Public Health & Social Justice
Saint Louis University
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