Catherine "Erin" Hudson
Summary
Business Manager with over 15 years of experience in sales strategy and customer relationship management in the telecommunications industry. Proven ability to drive revenue growth through financial analysis and strategic planning. Skilled at leading teams to exceed performance targets, and adept at adapting to market trends.
Overview
20
20
years of professional experience
Work History
Business Manager
Verizon Wireless
Biloxi, MS
09.2024 - Current
- Strengthened client relationships by implementing tailored customer solutions at Verizon Wireless.
- Conducted market analysis to identify growth opportunities, driving significant revenue incentives.
- Led a sales team to exceed revenue benchmarks by formulating effective sales strategies.
- Managed cross-departmental communication to streamline processes and improve collaboration.
- Spearheaded technology integration projects to enhance operational efficiency.
Assistant Store Manager
Carters Inc
Biloxi, MS
06.2024 - 09.2025
- Conducted performance reviews to identify improvement areas for staff members.
- Developed strategies that increased store profitability through financial data analysis.
- Managed daily operations, including shift scheduling and task assignments.
- Assisted in recruitment by interviewing candidates for open store positions.
Special Needs Educator
Popps Ferry Elementary
Biloxi, MS
09.2023 - 07.2024
- Developed transition plans for students moving between grade levels and school settings.
- Enhanced instruction for special needs students through effective technology integration.
- Participated in professional development activities focused on special education topics.
- Communicated effectively with stakeholders to support program objectives.
Preschool Teacher
Cedar Lake Christian Assembly
Biloxi, MS
02.2022 - 02.2024
- Created engaging learning environment by organizing educational materials and resources.
- Incorporated technology, including computers and tablets, into classroom activities.
- Developed innovative lesson plans utilizing creative teaching techniques.
- Conducted activities to enhance physical, mental, and social development of preschool students.
Indirect Business Manager
Verizon Wireless
Biloxi, MS
03.2020 - 02.2022
- Researched competitive landscape to formulate strategic plans for gaining market advantage.
- Facilitated interdepartmental communication through regular meetings to enhance collaboration.
- Developed marketing strategies for new products and services to drive growth.
- Defined accountabilities while establishing performance objectives and metrics to execute strategy effectively.
Small to Medium Business Manager
Verizon Enterprise
Biloxi, MS
07.2018 - 02.2020
- Managed multiple accounts to consistently meet deadlines and improve client satisfaction.
- Negotiated contracts with clients, enhancing revenue potential through strategic partnerships.
- Monitored competitor activities to inform tactical decisions and maintain competitive edge.
- Presented product features and advantages during sales meetings to drive customer engagement.
Solutions Manager
Verizon Wireless
Flowood, MS
06.2015 - 07.2018
- Cultivated strong client relationships by delivering exceptional customer service experiences.
- Developed strategies that maximized sales and profitability across various sectors.
- Prepared monthly reports detailing sales figures, expenses, and profits for management review.
- Maintained current knowledge of trends within technology industry to inform strategic initiatives.
Solutions Specialist
Verizon Wireless
Burlington , NC
01.2013 - 06.2015
- Identified customer needs and delivered tailored solutions to boost satisfaction.
- Developed strategies that significantly increased sales volume.
- Created training materials to improve staff proficiency in solution delivery.
- Maintained comprehensive knowledge of product features, pricing, and warranties.
Fraud Analyst
American Express
Phoenix, AZ
11.2009 - 08.2012
- Utilized specialized software tools to detect patterns indicative of fraudulent activity.
- Developed strategies to mitigate fraud by identifying vulnerabilities in existing processes.
- Conducted detailed analyses of financial transactions to uncover suspicious activities.
- Investigated suspected fraudulent cases, tracing money trails and analyzing relevant documents.
Technical Specialist
AT&T Wireless
Ocean Springs, MS
07.2005 - 10.2009
- Monitored performance of computer systems and networks to ensure optimal operation.
- Resolved customer inquiries about system setup and usage via phone and email support.
- Collaborated with IT teams to develop solutions for complex technical challenges.
- Provided technical assistance by troubleshooting system issues for clients.
Education
Associate of Applied Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05-2010
Skills
- Financial analysis and data analysis
- Sales strategic planning
- Customer relationship management
- Market research and performance management
- CRM software proficiency
- Project management
- Team leadership
Affiliations
- I work with the local homeless community by serving food and donating clothing and personal hygiene items.
- I volunteer with my local church monthly in assisting with childcare.
References
References available upon request.
Timeline
Business Manager
Verizon Wireless
09.2024 - Current
Assistant Store Manager
Carters Inc
06.2024 - 09.2025
Special Needs Educator
Popps Ferry Elementary
09.2023 - 07.2024
Preschool Teacher
Cedar Lake Christian Assembly
02.2022 - 02.2024
Indirect Business Manager
Verizon Wireless
03.2020 - 02.2022
Small to Medium Business Manager
Verizon Enterprise
07.2018 - 02.2020
Solutions Manager
Verizon Wireless
06.2015 - 07.2018
Solutions Specialist
Verizon Wireless
01.2013 - 06.2015
Fraud Analyst
American Express
11.2009 - 08.2012
Technical Specialist
AT&T Wireless
07.2005 - 10.2009
Associate of Applied Science - Business Administration And Management
Colorado Technical University